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HTC_Kaiser_Service_Manual_ENG


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                                                              Doc. No.     DOC-00030262   REV.

                        High Tech Computer, Corp.           Issued Date     2008/02/01
                                                                                          A02
                   .                                        Revised Date

 Doc. Title             Kaiser Service Manual                  Page             1 of 94




                                  Kaiser
                              Service Manual




                                 HTC Proprietary
                                 U




                       Confidential Treatment Requested
                                         Rev. A02



                                       HTC Corp.
                                     Engineering Mobility



HTC CONFIDENTIAL
                                                                               SM-TP001-0704
                                                                      Doc. No.     DOC-00030262    REV.

                         High Tech Computer, Corp.                  Issued Date     2008/02/01
                                                                                                   A02
                     .                                             Revised Date

 Doc. Title              Kaiser Service Manual                          Page             2 of 94



REVISION CONTROL TABLE

 REV          DATE                       CONTENTS                           DEPT    REVISED       STAGE
 AX01   2007/06/07   Fist Draft                                             PSE     Justin_Hsu     CVT
                     1. Modify product overview
  A01   2007/08/31   2. include warranty and LDI label to label plan        PSE     Justin_Hsu     MV
                     3. Add RF spec
                     1. Add 2.3 Assembly Tips
                     2. Correct Screw P/N to 72H02293-00M in 9.1
  A02   2007/11/26                                                          PSE     Steven_Liu     MV
                          SPL for repair
                     3. Add 5.1 Main board leakage current test procedure
                     1. Add repair notice for Qwerty keypad assembly
                          procedure in page 33
  A03    2008/2/1    2. Add TOPPOLY LCD into assembly tips in page 38       PSE     Steven_Liu     MV
                     3. Modify SPL note and photo for adding
                          Refurbishment item




HTC CONFIDENTIAL
                                                                                        SM-TP001-0704
                                                                                                                           Doc. No.              DOC-00030262                  REV.

                                              High Tech Computer, Corp.                                                  Issued Date                2008/02/01
                                                                                                                                                                                A02
                                        .                                                                               Revised Date

   Doc. Title                                   Kaiser Service Manual                                                          Page                           3 of 94




                                                           Table of Contents
1. INTRODUCTION ....................................................................................................................................................................4

    1.1     PRODUCT FEATURES .......................................................................................................................................................5
    1.2     PRODUCT OVERVIEW .....................................................................................................................................................11

2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................18

    2.1     DISASSEMBLING PROCEDURE ........................................................................................................................................18
    2.2     ASSEMBLING PROCEDURE .............................................................................................................................................27
    2.3     ASSEMBLY TIPS ..............................................................................................................................................................38

3. ROM RE-FLASH PROCEDURE ........................................................................................................................................40

    3.1     ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY) ........................................................................................40
    3.2     ROM IMAGE UPGRADE THRU SD CARD..........................................................................................................................43

4. DIAGNOSTIC PROGRAM ..................................................................................................................................................45

    4.1     LIST OF DIAGNOSTIC / WINCE TEST ITEMS ..................................................................................................................45

5. POWER MEASUREMENT TEST ......................................................................................................................................55

    5.1     MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................55
    5.2     BATTERY RUNDOWN TEST PROCEDURE .........................................................................................................................59

6. COSMETIC INSPECTION CRITERIA...............................................................................................................................64

    6.1     CLASSES DEFINITION OF INSPECTIVE AREA ...................................................................................................................64
    6.2     DISPLAY INSPECTION .....................................................................................................................................................65
    6.3     MAIN UNIT INSPECTION ..................................................................................................................................................65

7. GENERIC TROUBLESHOOTING .....................................................................................................................................66

8. GENERIC LABELING PLAN..............................................................................................................................................71

9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................82

    9.1     SPL FOR REPAIR ...........................................................................................................................................................82
    9.2     BOARD LEVEL 2.5 REPAIRS ...........................................................................................................................................88

10.     RF ANTENNA SPECIFICATION ...................................................................................................................................93

    10.1 EU ANTENNA .................................................................................................................................................................93
    10.2 US ANTENNA .................................................................................................................................................................94



HTC CONFIDENTIAL
                                                                                                                                                            SM-TP001-0704
                                                                             Doc. No.      DOC-00030262      REV.

                            High Tech Computer, Corp.                      Issued Date       2008/02/01
                                                                                                             A02
                        .                                                  Revised Date

 Doc. Title                  Kaiser Service Manual                             Page               4 of 94




1. Introduction
    This manual provides the technical information to support the service activities of Kaiser.
    This document contains highly confidential information, so any or all of this document should not be revealed to
    any third party.
         Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
                    reading this chapter, you will know what feature the product has and basic hardware
                    operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
         Chapter 2: Device Dissembling and Assembling Procedure- After reading this chapter, you will
                    learn how to disassemble and assemble the product. Also, you will know what tools to
                    use and the torque. Please follow the instruction to dissemble the unit to prevent from
                    damaging the unit.
         Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
                    the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
                    enter the boot loader mode.
         Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
                         How to use the diagnostic program to perform unit function test
                         How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
                         USB etc...)
         Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
                    leakage test procedure and battery run-down test (Battery Capacity Measurement).
         Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
                    quality inspection criteria, ex. Display, bezel, and housing etc...
         Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
                    trouble-shooting.
         Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
                    Regulation label, and battery label etc...
         Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
                    list and photos for repairing, including unit and Board level.
         Chapter 10: RF Antenna Specification- Reference Spec for RF test.




HTC CONFIDENTIAL
                                                                                                  SM-TP001-0704
                                                                   Doc. No.       DOC-00030262      REV.

                              High Tech Computer, Corp.          Issued Date        2008/02/01
                                                                                                    A02
                         .                                       Revised Date

  Doc. Title                  Kaiser Service Manual                  Page                 5 of 94



    1.1 Product Features

Platform                                                  800/1700/2100Mhz for Japan) and
    PDA form factor integrated dual modes                 GSM/GPRS/EDGE quad band
    WCDMA/HSDPA and quad-band GSM/EDGE,                   (850/900/1800/1900)
    Bluetooth, WiFi, mega-pixel camera, and one           HSDPA / UMTS
    stop sliding QWERTY keyboard with 45 degree                 3GPP Release 5 compliant
    flip up display                                             UE category 6, QPSK, 3.6Mbps peak rate
    Microsoft Windows 6 Professional                            Concurrent: DL up to 1.8Mbps and UL up
                                                                to 384Kbps
Dimension                                                 Global roaming
    112 mm(L) x 59 mm(W) x 18.65 / 19.55mm                Auto band switching
    around antenna (T)                                    Handover and cell selection between
    190 g with battery pack                               GSM/EDGE and WCDMA
                                                          DTM
Processor/Chipset                                         SAIC(Circuit-Switch only)
    Qualcomm MSM 7200, 400Mhz                             Equalizer (HSDPA channels only)
                                                          Audio codec: AMR, EFR, FR, HR
Memory                                                    SMS (MO, MT), concatenated SMS (640
    ROM: 256 MB (for programs and users'                  characters)
    storage)                                              Supplement services:
    RAM: 64 or 128 MB DDR RAM                                   Call holding/waiting/forwarding
                                                                Call barring
LCD Module                                                      CLI (Calling Line Identity)
    2.8" QVGA (or VGA[TBD]) dots resolution                     Display own number
    65K-color TFT LCD with LED back light                       Network selection
    Sensitive Touch Screen                                      Cell broadcast
                                                                Multi-party conference call
WCDMA/HSDPA (available when                                     Spool icon
ready)/GSM/EDGE Function                                        Phase 2+ unstructured supplementary
    Internal antenna                                            service data
    Dual-mode, HSDPA/UMTS (2100MHz for                          Network Lock
    Europe, 850/1900/2100MHz for Cingular and                   CPHS (partial support)


HTC CONFIDENTIAL
                                                                                         SM-TP001-0704
                                                                      Doc. No.     DOC-00030262       REV.

                               High Tech Computer, Corp.             Issued Date     2008/02/01
                                                                                                       A02
                        .                                        Revised Date

  Doc. Title                   Kaiser Service Manual                    Page               6 of 94


    EGPRS Functionality                                         SUPL-RRLP
         EGPRS class B                                          SUPL-RRC (TBD) [QCT not supported]
         Multi-slot class 10                                    SMS initiated SUPL (TBD] [QCT not
         PBCCH                                                  supported]
         Link Adaptation and Incremental                        WAP push over SUPL
         Redundancy                                        Standard 3GPP A-GPS compliance
    USIM/SIM                                                    3GPP TS 44.031 (RRLP 5.12)
         1.8/3V of UICC                                         3GPP TS 25.305 (GSM & UMTS)
         USIM Application at least according to            JSR 179 (Location API) support
         3GPP TS31.102                                     Emergency priority override existing A-GPS
         SIM Application Tool Kit release 96               service
         complete, 98 class 3, and 99 partial              Performance requirement
         Mega-SIM [MFG. Option]                                 TTFF (95% successful rate): < 20 seconds
         EAP-SIM                                                2D Location Error (95% successful rate): <
         Over the Air (OTA) programming                         100 m
         FDN                                                    3GPP TS 25.171 compliance
         ADN                                                    (Requirement for support of Assisted
         Security Pin 1 & 2 control                             Global Positioning System)
                                                                3GPP 34.171 (Terminal conformance
Standalone GPS / A-GPS                                          specification, Assisted Global Positioning
Standalone GPS                                                  System)
    Internal GPS antenna                                        3GPP TS 34.108 (Common test
    Support both standalone & assisted modes                    environments for User Equipment
    Sensitivity : better than -150dBm for indoor &              conformance testing)
    outdoor                                                Fallback to Standalone mode when no network
    Support NMEA 0183 version 3.0 or above                 connection
    Dynamically allocated parallel channel GPS             Performance requirement (Standalone mode)
    receiver                                               [China Mobile Requirement]
    Update rate: once/1sec (default)                            8 parallel channel GPS receiver [QCT
A-GPS                                                           limitation]
    E911 Location Information (for device shipped               Data update frequency: > 1Khz
    to US)                                                      Sensitivity requirement
    Support UE-Based & UE-Assisted A-GPS                                GPS for one satellite: up to -142dBm
    OMA SUPL v1.0 compliance (v2.0 if available)                        GPS for remaining satellite: up to


HTC CONFIDENTIAL
                                                                                          SM-TP001-0704
                                                                      Doc. No.      DOC-00030262        REV.

                              High Tech Computer, Corp.              Issued Date        2008/02/01
                                                                                                        A02
                          .                                        Revised Date

  Doc. Title                  Kaiser Service Manual                     Page                  7 of 94


                -147dBm                                    Reset


Camera (manufacture option)                           Notification
    Main camera:                                           One bi-color LED for UMTS/GSM standby,
         3M Color CMOS with AF                             UMTS/GSM message, UMTS/GSM network
    2nd camera: [MFG. Option]                              status, notification, and charging status
         color CMOS VGA camera                             Tri-color respective (blue, amber, and green)
                                                           LEDs for bluetooth/ GPS/ WiFi notification
Keyboard/Button/Switch                                     Vibration for notification
    Power button (Upper Side)                              Notification by sound and message on the
         Short Press: system on/off                        display
         Long Press: Turn off power totally
    Start Button                                      Audio
    OK button                                              Built-in Microphone
    One navigation pad (5-way)                             Receiver
         Key orientation shall be adjusted after           Loud speaker for Hands-Free supported
         view changed                                      Full duplex
    Send/Hands-free button                                 Audio sampling rate
         Long Press during the call: Hands-free                 16-bits with 8KHz, 11KHz, 22KHz,
         On/Off                                                 44.1KHz
    End button                                             AMR/AAC/WAV/WMA/MP3 codec
    Jog Wheel (including 2 portions)                       Audio Path Routing for VoIP over WLAN
         Scrolling area 



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