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HTC_Neon_Service_Manual_A06_ENG


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                                                     Doc. No.     DOC- 00036367   REV.

                             HTC Corporation       Issued Date     1/12/2007
                   .                                                              A06
                                                   Revised Date    11/19/2008

 Doc. Title              Neon Service Manual          Page              1 of 88




                                   Neon
                              Service Manual




                                 HTC Proprietary
                                 U




                       Confidential Treatment Requested
                                      Rev. A06




HTC CONFIDENTIAL
                                                                       SM-TP002-0706
                                                                                Doc. No.     DOC- 00036367   REV.

                                            HTC Corporation                   Issued Date     1/12/2007
                          .                                                                                  A06
                                                                              Revised Date    11/19/2008

 Doc. Title                        Neon Service Manual                           Page              2 of 88



                                              HTC Corporation.
                                                 Engineering Mobility



REVISION CONTROL TABLE

  REV          DATE                          CONTENTS                  DEPT       REVISED        STAGE

AX01      2007/12/01          First Draft                              PSE       Ares_Chang        DVT
A01           2008/1/14       Release A01 Ver.                         PSE       Ares_Chang        PVT
A02       2008/01/30          Update LCD assembly process               PSE      Ares_Chang        MV
                              4   Update chapter 10. RF Antenna SPEC
                                    (add Neon #C/#K/#U type)
                              2.Revise chapter9.2 Level 2.5, add
A03       2008/06/12           description                              PSE        Kent_Wu         MV
                              3.Revise chapter2.1 72H02289-00M
                               instead of 72H00765-01M
                              4 Add chapter9.1 repair code
                              1. Update 5.1leakage jig type
                              2. Update Neon#K and Neon-T12
                                  antenna spec
A04       2008/07/04          3. Update 8.1 Agency label for JP         PSE        Kent_Wu         MV
                              4. Update Assembly screw parts
                              5. Update Chapter 6 Cosmetic
                                  Inspection Criteria
A05       2008/09/25          1. Win CE test item add Audio test        PSE        Kent_Wu         MV
A06       2008/11/17          1.   Revise SPL repair code.              PSE        Kent Wu         MV




HTC CONFIDENTIAL
                                                                                                  SM-TP002-0706
                                                                                                                          Doc. No.              DOC- 00036367                REV.

                                                           HTC Corporation                                             Issued Date                 1/12/2007
                                        .                                                                                                                                    A06
                                                                                                                      Revised Date                11/19/2008

   Doc. Title                                    Neon Service Manual                                                         Page                          3 of 88




1.  INTRODUCTION .................................................................................................................................................................... 4 

    1.1  PRODUCT FEATURES ....................................................................................................................................................... 5 
    1.2  PRODUCT OVERVIEW ..................................................................................................................................................... 11 

2.  DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................ 19 

    2.1  DISASSEMBLING PROCEDURE ........................................................................................................................................ 19 
    2.2  ASSEMBLING PROCEDURE ............................................................................................................................................. 27 

3.  ROM RE-FLASH PROCEDURE ........................................................................................................................................ 33 

    3.1  ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY) ........................................................................................ 33 
    3.2  ROM IMAGE UPGRADE THRU SD CARD.......................................................................................................................... 37 

4.  DIAGNOSTIC PROGRAM .................................................................................................................................................. 39 

    4.1  LIST OF DIAGNOSTIC / WINCE TEST ITEMS .................................................................................................................. 39 

5.  POWER MEASUREMENT TEST ...................................................................................................................................... 51 

    5.1  MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ................................................................................................... 51 
    5.2  BATTERY RUNDOWN TEST PROCEDURE ......................................................................................................................... 55 

6.  COSMETIC INSPECTION CRITERIA ............................................................................................................................... 59 

    6.1  CLASSES DEFINITION OF INSPECTIVE AREA : ................................................................................................................. 59 
    6.2  DISPLAY INSPECTION :..................................................................................................................................................... 60 
    6.3  MAIN UNIT INSPECTION: ................................................................................................................................................. 61 

7.  GENERIC TROUBLESHOOTING ..................................................................................................................................... 65 

8.  GENERIC LABELING PLAN.............................................................................................................................................. 70 

9  GENERIC SPARE PART LIST AND PHOTOS................................................................................................................ 73 

    9.1  SPL FOR REPAIR ........................................................................................................................................................... 73 
    9.2  BOARD LEVEL 2.5 REPAIRS ........................................................................................................................................... 78 

10 RF ANTENNA SPECIFICATION ........................................................................................................................................ 81 




HTC CONFIDENTIAL
                                                                                                                                                         SM-TP002-0706
                                                                                 Doc. No.       DOC- 00036367   REV.

                                        HTC Corporation                        Issued Date       1/12/2007
                          .                                                                                     A06
                                                                               Revised Date      11/19/2008

 Doc. Title                       Neon Service Manual                                Page             4 of 88




  1. Introduction
    This manual provides the technical information to support the service activities of this product.
    This document contains highly confidential information, so any or all of this document should not be revealed to
    any third party.
         Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After reading
                       this chapter, you will know what feature the product has and basic hardware operation. Also
                       you will know how to perform soft-rest and hard-rest in this chapter.
         Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will learn
                       how to disassemble and assemble the product. Also, you will know what tools to use and the
                       torque. Please follow the instruction to disassemble the unit to prevent from damaging the
                       unit.
         Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform the ROM
                       image re-flesh by using RUU and SD-Card. Also you can find the steps of enter the boot
                       loader mode.
         Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
                              How to use the diagnostic program to perform unit function test
                              How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and USB
                              etc...)
         Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB leakage test
                       procedure and battery run-down test (Battery Capacity Measurement).
         Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance quality
                       inspection criteria, ex. Display, bezel, and housing etc...
         Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
                       trouble-shooting.
         Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex. Regulation
                       label, and battery label etc...
         Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference list and
                       photos for repairing, including unit and Board level.
         Chapter 10: RF Antenna Specification- Reference Spec for RF test.




HTC CONFIDENTIAL
                                                                                                     SM-TP002-0706
                                                                       Doc. No.       DOC- 00036367        REV.

                                      HTC Corporation                Issued Date         1/12/2007
                           .                                                                               A06
                                                                    Revised Date         11/19/2008

  Doc. Title                   Neon Service Manual                        Page               5 of 88



    1.1 Product Features
Platform                                                         850: 824-849, 869-894MHz
 PDA form factor with sliding out phone pad with                 900: 880-915, 925-960MHz
integrated dual modes UMTS/HSDPA and Quad-band                   1800: 1710-1785, 1805-1880MHz
GSM/EDGE, Bluetooth, FM Radio, 2 mega-pixel                      1900: 1850-1910, 1930-1990MHz
camera, and one stop sliding phone keypad             HSDPA / UMTS

 Windows Mobile 6 Professional                             3GPP Release 5 compliant

Dimension                                                  UE category 6, 3.6Mbps peak rate

 Docomo                                                    Concurrent : DL up to 3.6Mbps and UL up to

      107 mm(L) x 55 mm(W) x 16.5 mm(T)                   384Kbps
 Telstra                                              Global roaming

      107 mm(L) x 55 mm(W) x 17.05 mm(T)              Auto band switching

 120 g with battery pack                              Handover and cell selection between GSM/EDGE and

Processor/Chipset                                       UMTS
 Qualcomm MSM7200, 400Mhz                             DTM

Memory                                                SAIC (Circuit Switch only)

 ROM: 128/ 256MB (for programs and users' storage)    Audio codec: AMR, EFR, FR, HR

 RAM: 64/128 MB DDR RAM (96+160 MB)                   SMS (MO, MT), concatenated SMS (640 characters)

LCD Module                                            Generic services:

 2.6" QVGA dots resolution                                 Call holding/waiting/forwarding

 65K-color TFT LCD with LED back light                     Call barring

 Sensitive Touch Screen                                    CLI (Calling Line Identity)

 Touch Window design                                       Display own number

HSPA/UMTS/EDGE/GPRS/GSM Function                           Network selection

 Internal antenna                                          Cell broadcast

 Dual mode HSDPA/UMTS (800/2100Mhz dual-band               Multi-party conference call

for Japan) and GSM/GPRS/EDGE                               Spool icon

Quad-band(850/900/1800/1900Mhz)                            Phase 2+ unstructured supplementary service data

      HSDPA/UMTS                                           Network Lock

            800: 830-840MHz, 875-885MHz (NTT               CPHS (partial support)

           DoCoMo)                                    EGPRS Functionality

            2100:1920-1980MHz, 2110-2170MHz                EGPRS class B

      GSM/GPRS/EDGE                                      Multi-slot standard class 10 (Class 12- carrier



HTC CONFIDENTIAL
                                                                                             SM-TP002-0706
                                                                          Doc. No.          DOC- 00036367   REV.

                                          HTC Corporation               Issued Date          1/12/2007
                            .                                                                               A06
                                                                       Revised Date          11/19/2008

  Doc. Title                     Neon Service Manual                          Page                6 of 88


     dependent)                                         area))
      PBCCH                                              Volume Up Button (position: left side)

      Link Adaptation and Incremental Redundancy              Quick Press: Volume Up

 USIM/SIM                                                     Long Press: Voice Recording

   1.8/3V of UICC                                        Volume Down Button (position: left side)

   USIM Application at least according to 3GPP                Quick Press: Volume Down

  TS31.102                                                    Long Press: Voice Command

   SIM Application Tool Kit release 96 complete, 98

  class 3, and 99 partial                               Camera capture button (position: right side)
   Over the Air (OTA) programming                             2-step camera button.

   FDN                                                   Smart Launcher button (Grid menu) (Left upper button

   ADN                                                  (Dialing pad area))
   Security Pin 1 & 2 control                            Vibrator button (share with # Key)

FM Radio (DoCoMo)                                             Long Press # Key: Turn off/on Vibration mode

 Turing range: 76Mhz ~ 90Mhz                             Back / Clear button (Right upper button (Dialing pad

 FM sensitivity: 8uV @ (S+N)/N=26dB                     area))
 Auto channel search                                          Non-Text mode: Back key

Digital Camera                                                Text Editing mode: Clear one character

 Main camera:                                            One numerical dialing pad

      Colors CMOS 2 Mega-Pixels Auto Focus function           2 skus: 12 keys and 20 keys

camera                                                   Reset

 2nd camera:                                            Notification
      Color CMOS CIF camera                              One bi-color LED for UMTS/GSM standby,

 Preview Mirror                                         UMTS/GSM message, UMTS/GSM network status,
Keyboard/Button/Switch                                  notification, and charging status
 Power button (position: Right up side)                  One Blue LED for Bluetooth connectivity status

      Short Press: system on/off                         Vibration for notification and incoming call

      Long Press: Turn off power totally                 Notification by LED, Sound, message on the display

 Portal button (Right button (Dialing pad area))        Audio
 One 5-way navigation pad                                Built-in Microphone

 Send/Hands-free button                                  Receiver

      Long Press during the call: Hands-free On/Off      Loud speaker for Hands-Free supported

 End Key/lock button                                     Full duplex

 Messaging/Inbox button (Left button (Dialing pad        Audio sampling rate



HTC CONFIDENTIAL
                                                                                                 SM-TP002-0706
                                                                                Doc. No.     DOC- 00036367   REV.

                                            HTC Corporation                   Issued Date     1/12/2007
                             .                                                                               A06
                                                                              Revised Date    11/19/2008

  Doc. Title                       Neon Service Manual                           Page              7 of 88


      16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz              Micro SD

 AMR/AAC/WAV/WMA/MP3 codec                                  1.8/3V USIM/SIM card slot

 Audio Path Routing                                         External RF connector with cover

      Bluetooth                                            Power
      Receiver                                              Docomo

      Speaker                                                     Battery

      Headset                                                        Removable and Rechargeable Lithium ion or
Connectivity & Interface                                            Lithium-polymer battery, 1000mAh
 Bluetooth                                                           HTC Travel Charger: Charging time: 3 hours
      Compliant with v2.0 with EDR                                   DoCoMo Aladdin Adaptor: Charging time: 3
      Class 2 transmit power                                        hours
      Supported profiles:                                         Battery life

              GAP (generic access profile)                           Playing WMV: 8 hours
              SPP (serial port profile)                              Playing WMA: 12 hours
              OPP (object push profile)                              Talk time: 2.71 ~ 4.75 hours for GSM based on
              GOEP (generic object exchange profile)                RF power level 5~12
              ActiveSync-Over-Bluetooth (legacy                      Talk time: 1.35 ~ 3.15 hours for UMTS based
             applicationvia SPP)                                    on RF power level 0 dbm~Max
              HSP (headset profile)                                  Video Telephony time: 57~100 mins based on
              HFP (handsfree profile)                               RF power level 0 dbm~Max
              A2DP (Advanced Audio Distribution profile)             Standby time: 135+ hours for GSM based on
              AVRCP (Audio/Video Remote control                     multiframe 2~5
             Profile)                                                Standby time: 153~ 268 hours for UMTS
              HID (Human interface device profile)             AC adaptor

              SAP(SIM Access Profile)                               AC input: 100 ~ 240V AC, 50/60 Hz
              Service Discovery Application Profile                 DC output: 5V and 1A
              BPP (basic printing profile)                  Telstra

              FTP (file transfer profile)                         Battery

              PAN (personal area networking profile)                 Removable and Rechargeable Lithium ion or
 HTC 11-pin mini-USB Connector                                      Lithium-polymer battery, 1350mAh
      USB 2.0 Client with Full Speed                                 HTC Travel Charger: Charging time: 3 hours
      Audio Jack                                               Battery life

      Support USB charging and synchronization                       Playing WMV: 8 hours
      H2W                                                            Playing WMA: 12 hours


HTC CONFIDENTIAL
                                                                                                  SM-TP002-0706
                                                                              Doc. No.     DOC- 00036367        REV.

                                       HTC Corporation                     Issued Date        1/12/2007
                             .                                                                                  A06
                                                                           Revised Date       11/19/2008

  Doc. Title                     Neon Service Manual                           Page               8 of 88


          Talk time: 3.66 ~ 6.40 hours for GSM based on    Mono Bluetooth Headset, BH M200

         RF power level 5~12                               Stereo Bluetooth Headset, BH S100

          Talk time: 1.83 ~ 4.25 hours for UMTS based      Bluetooth Keyboard

         on RF power level 0 dbm~Max                       Y-Cable 11 pin to 5pin + 6pin

          Video Telephony time: 76~134 mins based on       Y-Cable 11 pin to 5pin + 3.5 mm Audio Jack

         RF power level 0 dbm~Max                          4-in-1 multifunction audio cable

          Standby time: 180+ hours for GSM based on        Car Charger

         multiframe 2~5                                    Car Holder

          Standby time: 207 ~ 360 hours for UMTS           DoCoMo Aladdin adaptor (standard type) [inbox]

   AC adaptor                                              DoCoMo Aladdin Adaptor (service usage type) 



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