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HTC_Sapphire_Service_Manual_ENG


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                                                              Doc. No.     DOC-00051810   REV.

                             HTC Corporation.               Issued Date     2008/12/29
                                                                                          AX02
                   .                                        Revised Date    2009/01/14

 Doc. Title            Sapphire Service Manual                 Page             1 of 91




                                 Sapphire
                              Service Manual




                                 HTC Proprietary
                                 U




                       Confidential Treatment Requested
                                       Rev. AX02


                                HTC Corporation.
                                     Engineering Mobility




HTC CONFIDENTIAL
                                                                                SM-TP008-1125
                                                                        Doc. No.     DOC-00051810   REV.

                                HTC Corporation.                       Issued Date    2008/12/29
                                                                                                    AX02
                     .                                                Revised Date    2009/01/14

 Doc. Title               Sapphire Service Manual                         Page            2 of 91


REVISION CONTROL TABLE

      REV          DATE         CONTENTS                        DEPT     REVISED        STAGE
         AX01      2008/12/29   Fist Draft                      PSE          Marc          DVT
         AX02      2009/01/14   Add product picture at page 1   PSE          Marc          CVT




HTC CONFIDENTIAL
                                                                                          SM-TP008-1125
                                                                                                                          Doc. No.              DOC-00051810                 REV.

                                                          HTC Corporation.                                             Issued Date                2008/12/29
                                                                                                                                                                             AX02
                                        .                                                                             Revised Date                 2009/01/14

   Doc. Title                                Sapphire Service Manual                                                         Page                           3 of 91




1. INTRODUCTION ....................................................................................................................................................................4

    1.1     PRODUCT FEATURES .......................................................................................................................................................5
    1.2     PRODUCT OVERVIEW .......................................................................................................................................................7

2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................13

    2.1     DISASSEMBLING PROCEDURE ........................................................................................................................................13
    2.2     ASSEMBLING PROCEDURE .............................................................................................................................................23

3. ROM RE-FLASH PROCEDURE ........................................................................................................................................32

    3.1     ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY) ........................................................................................32
    3.2     ROM IMAGE UPGRADE THRU SD CARD..........................................................................................................................36

4. DIAGNOSTIC PROGRAM ..................................................................................................................................................38

    4.1     LIST OF DIAGNOSTIC / WINCE TEST ITEMS ..................................................................................................................38

5. POWER MEASUREMENT TEST ......................................................................................................................................51

    5.1     MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................51
    5.2     BATTERY RUNDOWN TEST PROCEDURE .........................................................................................................................56

6. COSMETIC INSPECTION CRITERIA...............................................................................................................................58

    6.1     CLASSES DEFINITION OF INSPECTIVE AREA ...................................................................................................................58
    6.2     DISPLAY INSPECTION .....................................................................................................................................................59
    6.3     MAIN UNIT INSPECTION ..................................................................................................................................................61

7. GENERIC TROUBLESHOOTING .....................................................................................................................................62

8. GENERIC LABELING PLAN..............................................................................................................................................67

9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................83

    9.1     SPL FOR REPAIR ...........................................................................................................................................................83
    9.2     BOARD LEVEL 2.5 REPAIRS ...........................................................................................................................................85
    9.3     FRU M/B ADDITIONAL PARTS LOCATION........................................................................................................................89

10.     RF ANTENNA SPECIFICATION ...................................................................................................................................90




HTC CONFIDENTIAL
                                                                                                                                                          SM-TP008-1125
                                                                              Doc. No.      DOC-00051810      REV.

                                     HTC Corporation.                       Issued Date      2008/12/29
                                                                                                              AX02
                        .                                                  Revised Date      2009/01/14

 Doc. Title                 Sapphire Service Manual                             Page                4 of 91




1 Introduction
    This manual provides the technical information to support the service activities of this product.
    This document contains highly confidential information, so any or all of this document should not be revealed to
    any third party.
         Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
                    reading this chapter, you will know what feature the product has and basic hardware
                    operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
         Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
                    learn how to disassemble and assemble the product. Also, you will know what tools to
                    use and the torque. Please follow the instruction to disassemble the unit to prevent
                    from damaging the unit.
         Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
                    the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
                    enter the boot loader mode.
         Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
                         How to use the diagnostic program to perform unit function test
                         How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
                         USB etc...)
         Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
                    leakage test procedure and battery run-down test (Battery Capacity Measurement).
         Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
                    quality inspection criteria, ex. Display, bezel, and housing etc...
         Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
                    trouble-shooting.
         Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
                    Regulation label, and battery label etc...
         Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
                    list and photos for repairing, including unit and Board level.
         Chapter 10: RF Antenna Specification- Reference Spec for RF test.




HTC CONFIDENTIAL
                                                                                                  SM-TP008-1125
                                                   Doc. No.     DOC-00051810   REV.

                             HTC Corporation.    Issued Date     2008/12/29
                                                                               AX02
                   .                             Revised Date    2009/01/14

 Doc. Title            Sapphire Service Manual      Page             5 of 91



   1.1 Product Features




HTC CONFIDENTIAL
                                                                     SM-TP008-1125
                                                   Doc. No.     DOC-00051810   REV.

                             HTC Corporation.    Issued Date     2008/12/29
                                                                               AX02
                   .                             Revised Date    2009/01/14

 Doc. Title            Sapphire Service Manual      Page             6 of 91




HTC CONFIDENTIAL
                                                                     SM-TP008-1125
                                                   Doc. No.     DOC-00051810   REV.

                             HTC Corporation.    Issued Date     2008/12/29
                                                                               AX02
                   .                             Revised Date    2009/01/14

 Doc. Title            Sapphire Service Manual      Page             7 of 91




HTC CONFIDENTIAL
                                                                     SM-TP008-1125
                                                     Doc. No.     DOC-00051810   REV.

                               HTC Corporation.    Issued Date     2008/12/29
                                                                                 AX02
                     .                             Revised Date    2009/01/14

 Doc. Title              Sapphire Service Manual      Page             8 of 91


Product overview
        Front side




        Accessories




HTC CONFIDENTIAL
                                                                       SM-TP008-1125
                                                           Doc. No.     DOC-00051810   REV.

                               HTC Corporation.           Issued Date    2008/12/29
                                                                                       AX02
                     .                                   Revised Date    2009/01/14

 Doc. Title              Sapphire Service Manual             Page            9 of 91




      #       ITEM                          FUNCTION

      1       AC ADAPTER                    RECHARGES THE BATTERY.

                                            CONNECTS TO A PC AND SYNCHRONISES
      2       USB SYNC CABLE
                                            DATA.




HTC CONFIDENTIAL
                                                                             SM-TP008-1125
                                                                                Doc. No.    DOC-00051810        REV.

                                     HTC Corporation.                       Issued Date       2008/12/29
                                                                                                               AX02
                        .                                                   Revised Date      2009/01/14

 Doc. Title                 Sapphire Service Manual                              Page              10 of 91


        Install the SIM card
        1.    Make sure your device is turned off.
        2.    Press the back cover latch down and gently slide the back cover towards yourself. Once the back
              cover pops out, remove it by lifting it up from the bottom end.


        3.    If you have installed the battery, remove it by lifting it up from the bottom end.
        4.    Insert the SIM card into the slot with its gold contacts facing down and its cut-off corner facing toward
              outside of the slot.


        5.    Install the battery by inserting it with its exposed copper part aligned with the protruding copper
              conductor on the upper right side of the battery compartment. Insert the upper part of the battery first,
              then gently push the battery into place.
        6.    Replace the back cover by gently sliding back in until it snaps in place.




HTC CONFIDENTIAL
                                                                                                   SM-TP008-1125
                                                                          Doc. No.      DOC-00051810       REV.

                                     HTC Corporation.                    Issued Date      2008/12/29
                                                                                                          AX02
                           .                                            Revised Date      2009/01/14

 Doc. Title                    Sapphire Service Manual                      Page               11 of 91


        Install the SD card
        If you need more storage for your device, you can
        install an SD card into the slot on the upper part
        of the device. To install the SD card, gently insert
        the card into the slot (with its gold contacts
        facing down) until it snaps in place.


        To remove the SD card, make sure that no
        application is accessing the card. Press the card
        to pop it out slightly and gently pull the card out
        of the slot.



        Charge the battery
        New batteries are shipped partially charged. Before you start using your device, you have to install and
        charge the battery. Some batteries perform best after several full charge/discharge cycles. You can
        charge the battery in two ways:


        



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