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HTC_Quartz_Service_Manual_ENG


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                                                             Doc. No.     DOC-00046130   REV.

                        HTC Corporation                    Issued Date      2008/9/1
                                                                                         A05
                   .                                       Revised Date    2008/12/10

 Doc. Title            QUARTZ Service Manual                  Page             1 of 80




                                 QUARTZ
                              Service Manual



                                HTC Proprietary
                                U




                       Confidential Treatment Requested
                                        Rev. A05



                                HTC Corporation
                                    Engineering Mobility




HTC CONFIDENTIAL
                                                                              SM-TP001-0704
                                                                        Doc. No.      DOC-00046130    REV.

                           HTC Corporation                             Issued Date      2008/9/1
                                                                                                      A05
                      .                                               Revised Date     2008/12/10

 Doc. Title               QUARTZ Service Manual                              Page          2 of 80



REVISION CONTROL TABLE

REV    DATE         CONTENTS                                                   DEPT   REVISED        STAGE
AX01   2008/04/14   Fist Draft                                                  PSE   Jason.Cl_Lee   DVT
A01    2008/10/7    Formal release                                              PSE   Jason.Cl_Lee   PVT
                    1. Add tamper evident label.
                    2. Revise chapter 11.1 LCM and Bezel replacement.
 A02   2008/10/29                                                               PSE   Jason.Cl_Lee    MV
                    3. Add internal storage content pre-load process.
                    4. Update chapter 9.1 SPL list for repair
                    1. Add "write engineer ID" in the diagnostic process.
                    2. Add "Adjust the backlight to lowest" in the
 A03   2008/11/19         power management for idle and sleep                   PSE   Jason.Cl_Lee    MP
                          current measurement.

                    1. Remove some parts of board level 2.5.
                    2. Add document no for internal storage pre-load tool.
                    3. Add the last step of internal storage pre-load
 A04   2008/11/26      process to check the internal storage content.           PSE   Jason.Cl_Lee    MP
                    4. Add chapter 9.3 FRU M/B addition parts location.
                    5. Add unit water sensitive label location.
                    6. Update chapter 9.1 SPL for repair.
 A05   2008/12/10   1. Add TV out test in the chapter 4.1 Win CE test item      PSE   Jason.Cl_Lee    MP




HTC CONFIDENTIAL
                                                                                           SM-TP001-0704
                                                                                                                     Doc. No.            DOC-00046130                 REV.

                                           HTC Corporation                                                        Issued Date                 2008/9/1
                                                                                                                                                                      A05
                                      .                                                                          Revised Date               2008/12/10

   Doc. Title                             QUARTZ Service Manual                                                         Page                         3 of 80




                                               Table of Contents
1. INTRODUCTION ......................................................................................................................................................4

1.1       Product overview ...............................................................................................................................................6

2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE...........................................................................10

2.1       Tools List..........................................................................................................................................................10
2.2       Disassembling procedure ................................................................................................................................11
2.3     Assembling procedure ......................................................................................................................................17

3. ROM RE-FLASH PROCEDURE ............................................................................................................................23

3.1       Internal storage pre-load .................................................................................................................................23
3.2       ROM upgrade thru RUU (Re-flash Upgrade Utility) ........................................................................................25
3.3       Rom Image upgrade thru SD card ..................................................................................................................29

4. DIAGNOSTIC PROGRAM .....................................................................................................................................31

4.1       List of Diagnostic / WinCE Test Items..............................................................................................................31

5. POWER MEASUREMENT TEST...........................................................................................................................45

5.1       Main board leakage current Test Procedure ...................................................................................................45
5.2       Battery rundown test procedure ......................................................................................................................48

6. COSMETIC INSPECTION CRITERIA....................................................................................................................54

6.1       Classes definition of inspective area ...............................................................................................................54
6.2       Display inspection............................................................................................................................................55
6.3       Main unit inspection.........................................................................................................................................55

7. GENERIC TROUBLESHOOTING..........................................................................................................................56

8. GENERIC LABELING PLAN ..................................................................................................................................61

9. GENERIC SPARE PART LIST AND PHOTOS.......................................................................................................65

9.1       SPL for Repair .................................................................................................................................................65
9.2       Board Level 2.5 Repairs ..................................................................................................................................70
9.3       FRU M/B addition parts location......................................................................................................................73

10. RF ANTENNA SPECIFICATION ..........................................................................................................................74


HTC CONFIDENTIAL
                                                                                                                                                   SM-TP001-0704
                                                                                                                 Doc. No.            DOC-00046130               REV.

                                          HTC Corporation                                                     Issued Date                2008/9/1
                                                                                                                                                                 A05
                                     .                                                                        Revised Date              2008/12/10

   Doc. Title                            QUARTZ Service Manual                                                      Page                        4 of 80


11. APPENDIX ...........................................................................................................................................................76

11.1      LCM and LCM bezel replacement ...................................................................................................................76
11.2      2nd camera and daughter board assembly ......................................................................................................80


1. Introduction
       This manual provides the technical information to support the service activities of Diamond.
       This document contains highly confidential information, so any or all of this document should not be revealed to
       any third party.
               Chapter 1: Introduction-This Chapter is about Products features and basic Product
                         function. After reading this chapter, you will know what feature the product has
                         and basic hardware operation. Also you will know how to perform soft-rest and
                         hard-rest in this chapter.
               Chapter 2: Device Dissembling and Assembling Procedure- After reading this chapter,
                         you will learn how to disassemble and assemble the product. Also, you will
                         know what tools to use and the torque. Please follow the instruction to
                         dissemble the unit to prevent from damaging the unit.
               Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to
                         perform the ROM image re-flesh by using RUU and SD-Card. Also you can
                         find the steps of enter the boot loader mode.
               Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
                             How to use the diagnostic program to perform unit function test
                             How to test some functions in Windows Mobile mode (ex. WLAN,
                             Bluetooth, and USB etc...)
               Chapter 5: Power measurement test- After reading this chapter, you will learn how to use
                         MB leakage test procedure and battery run-down test (Battery Capacity
                         Measurement).
               Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the
                         appearance quality inspection criteria, ex. Display, bezel, and housing etc...
               Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do
                         generic trouble-shooting.
               Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for
                         reference, ex. Regulation label, and battery label etc...
               Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts


HTC CONFIDENTIAL
                                                                                                                                              SM-TP001-0704
                                                                Doc. No.     DOC-00046130   REV.

                        HTC Corporation                        Issued Date     2008/9/1
                                                                                            A05
                    .                                         Revised Date    2008/12/10

 Doc. Title             QUARTZ Service Manual                     Page            5 of 80


                 reference list and photos for repairing, including unit and Board level.
        Chapter 10: RF Antenna Specification- Reference Spec for RF test.
        Appendix: Additional information.




HTC CONFIDENTIAL
                                                                                 SM-TP001-0704
                                                 Doc. No.     DOC-00046130   REV.

                       HTC Corporation         Issued Date      2008/9/1
                                                                             A05
                   .                           Revised Date    2008/12/10

 Doc. Title            QUARTZ Service Manual      Page             6 of 80



1.1 Product overview




HTC CONFIDENTIAL
                                                                  SM-TP001-0704
                                                 Doc. No.     DOC-00046130   REV.

                       HTC Corporation         Issued Date      2008/9/1
                                                                             A05
                   .                           Revised Date    2008/12/10

 Doc. Title            QUARTZ Service Manual      Page             7 of 80




HTC CONFIDENTIAL
                                                                  SM-TP001-0704
                                                 Doc. No.     DOC-00046130   REV.

                       HTC Corporation         Issued Date      2008/9/1
                                                                             A05
                   .                           Revised Date    2008/12/10

 Doc. Title            QUARTZ Service Manual      Page             8 of 80




HTC CONFIDENTIAL
                                                                  SM-TP001-0704
                                                 Doc. No.     DOC-00046130   REV.

                       HTC Corporation         Issued Date      2008/9/1
                                                                             A05
                   .                           Revised Date    2008/12/10

 Doc. Title            QUARTZ Service Manual      Page             9 of 80




HTC CONFIDENTIAL
                                                                  SM-TP001-0704
                                                                  Doc. No.     DOC-00046130    REV.

                          HTC Corporation                       Issued Date      2008/9/1
                                                                                               A05
                      .                                         Revised Date    2008/12/10

 Doc. Title               QUARTZ Service Manual                    Page             10 of 80




2. Device Disassembling and Assembling Procedure

   2.1 Tools List
level   No.                    Item                              Vendor                      P/N
         1    Mini USB DATA interface Cable
         2    Earphone Headset
         3    AC Adapter
         4    WLAN AP
         5    Micro Memory Card with Diag. test               HTC design              DCT-00062
              program (need be encoded by
              HTC)
         6    Micro memory card for ROM code                  HTC design
              re-flash ( must be encoded by HTC)
         7    Micro memory card for internal
 L1
              storage pre-load
         7    Universal leakage current tester                HTC design              MLT-00001
         8    Battery holder                                  HTC design
         9    Unit current consumption test                   HTC design
              fixture
        10    Power supply
        11    Current Meter
        12    Mobile tester
        13    TV out cable                                  HTC option parts          73H00274-02M
        14    TV
        13    Special Made Plastic Stick                    HTC special tools         RTT-00006
 L2     14    Hand tools
        19    Label printer ( 400 dpi resolution and up )
        18    Lead-free Soldering station
L 2.5   19    Air heater




HTC CONFIDENTIAL
                                                                                   SM-TP001-0704
                                                             Doc. No.       DOC-00046130        REV.

                       HTC Corporation                     Issued Date         2008/9/1
                                                                                                A05
                   .                                       Revised Date       2008/12/10

 Doc. Title            QUARTZ Service Manual                   Page                  11 of 80


   2.2 Disassembling procedure




                                               Tools needed for Assembling and Disassembling
                                               process.

                                               1. Lens Cleaning Cloth.
                                               2. Screw Driver T6X40.
                                               3. Flat Plastic Stick.
                                               4. Plastic Tweezers.




                                               Press the battery cover and push the battery cover
                                               as shown photo.




                                               Use your finger to lift up battery.




HTC CONFIDENTIAL
                                                                                     SM-TP001-0704
                                                            Doc. No.     DOC-00046130       REV.

                       HTC Corporation                    Issued Date       2008/9/1
                                                                                            A05
                   .                                      Revised Date     2008/12/10

 Doc. Title            QUARTZ Service Manual                  Page              12 of 80




                                               Use Torx bit no 6 to remove five screws.




                                               Use Flat Plastic Stick to separate LCM and
                                               housing.




                                               Disconnect vibrator.




HTC CONFIDENTIAL
                                                                               SM-TP001-0704
                                                            Doc. No.      DOC-00046130        REV.

                       HTC Corporation                     Issued Date        2008/9/1
                                                                                              A05
                   .                                      Revised Date      2008/12/10

 Doc. Title            QUARTZ Service Manual                  Page                13 of 80




                                               Use flat plastic stick to disconnect LCM connector.




                                               Use flat plastic stick to disconnect 2nd camera.




                                               Use flat plastic stick to disconnect main camera.




HTC CONFIDENTIAL
                                                                                 SM-TP001-0704
                                                             Doc. No.      DOC-00046130      REV.

                       HTC Corporation                     Issued Date        2008/9/1
                                                                                             A05
                   .                                      Revised Date       2008/12/10

 Doc. Title            QUARTZ Service Manual                   Page               14 of 80




                                               Use flat plastic stick to remove speaker.




                                               Use flat plastic stick to remove receiver.




                                               Remove one gasket on the LCM.




HTC CONFIDENTIAL
                                                                                  SM-TP001-0704
                                                           Doc. No.     DOC-00046130      REV.

                       HTC Corporation                    Issued Date      2008/9/1
                                                                                          A05
                   .                                     Revised Date     2008/12/10

 Doc. Title            QUARTZ Service Manual                 Page              15 of 80




                                               Place the LCM module into the oven by 60 and
                                               5 minutes.




                                               Press LCM as shown the photo to separate LCM
                                               and bezel.




                                               Lift up the LCM as shown the photo.




HTC CONFIDENTIAL
                                                                               SM-TP001-0704
                                                            Doc. No.     DOC-00046130      REV.

                       HTC Corporation                    Issued Date       2008/9/1
                                                                                           A05
                   .                                     Revised Date     2008/12/10

 Doc. Title            QUARTZ Service Manual                 Page               16 of 80




                                               The disassembly process is finished.




HTC CONFIDENTIAL
                                                                               SM-TP001-0704
                                                            Doc. No.     DOC-00046130       REV.

                       HTC Corporation                    Issued Date         2008/9/1
                                                                                            A05
                   .                                     Revised Date     2008/12/10

 Doc. Title            QUARTZ Service Manual                 Page                17 of 80



2.3   Assembling procedure


                                               Tools needed for Assembling and Disassembling
                                               process.

                                               1. Lens Cleaning Cloth.
                                               2. Screw Driver T6X40.
                                               3. Flat Plastic Stick.
                                               4. Plastic Tweezers.




                                               Place LCM into bezel as shown the photo.
                                               For LCM and LCM bezel assembly, please
                                               also refer appendix 11.1




                                               Stick one EMI gasket on the LCM as shown the
                                               photo.

                                               EMI gasket P/N: 72H02659-00M




HTC CONFIDENTIAL
                                                                                SM-TP001-0704
                                                            Doc. No.     DOC-00046130         REV.

                       HTC Corporation                    Issued Date         2008/9/1
                                                                                              A05
                   .                                     Revised Date        2008/12/10

 Doc. Title            QUARTZ Service Manual                 Page                18 of 80




                                               Place receiver on the LCM bezel. The pins of
                                               receiver should direct LCM side.




                                               Place speaker into housing.




                                               Assemble main camera and then stick one EMI
                                               gasket on it.

                                               EMI gasket P/N: 72H02659-00M




HTC CONFIDENTIAL
                                                                                SM-TP001-0704
                                                           Doc. No.     DOC-00046130     REV.

                       HTC Corporation                   Issued Date       2008/9/1
                                                                                          A05
                   .                                     Revised Date     2008/12/10

 Doc. Title            QUARTZ Service Manual                 Page             19 of 80




                                               Place 2nd camera on the main board as shown the
                                               photo especially the red circle must toward the
                                               bottom.
                                               Please replace 2nd camera and daughter
                                               BD in the same time if 2nd camera is
                                               defective.
                                               For 2nd camera and daughter BD
                                               assembly, please refer appendix 11.2




                                               Connect LCM cable and main board.




                                               Place main board on the LCM and then ensure the
                                               main board is locked by the two hooks.




HTC CONFIDENTIAL
                                                                              SM-TP001-0704
                                                            Doc. No.       DOC-00046130       REV.

                       HTC Corporation                     Issued Date        2008/9/1
                                                                                              A05
                   .                                      Revised Date      2008/12/10

 Doc. Title            QUARTZ Service Manual                   Page               20 of 80




                                               Remove protector of vibrator tape.




                                               Connect vibrator with main board and then ensure
                                               the cable of vibrator is fixed on the vibrator tape.




                                               Combine housing with LCM bezel.




HTC CONFIDENTIAL
                                                                                 SM-TP001-0704
                                                            Doc. No.        DOC-00046130     REV.

                       HTC Corporation                    Issued Date         2008/9/1
                                                                                             A05
                   .                                      Revised Date       2008/12/10

 Doc. Title            QUARTZ Service Manual                  Page               21 of 80




                                               Fasten five screws.
                                               Torque: 1.5



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