Service Manuals, User Guides, Schematic Diagrams or docs for : IBM share SHARE_61_Proceedings_Volume_1_Summer_1983 M376 Planning an Information Center; Struense

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:SSHARE~                              SHARE SESSION REPORT
                                                                                         I.         INTRODUCTION
       61           M376          Information Center - Plans & Controls    161
       SHARE NO.    SESSION NO.   SESSION TITLE                            ATTENDANCE               The time is now for the Information Center concept.      We have a solution
                                                                                                    to 0 ffer to the user.
       Information Center                         Barbara S. Witzig         FRK
       PROJECT                                 SESSION CHAIRMAN             INS!. CODE              As with all solutions, they must be planned for and administered with
                                                                                                    care, caution and yet expectation. Take care to plan in detail to
       Federal Reserve Board, 20th & Const Ave., N.W., Washington, D.C.   20051                     insure success. Take caution against political battles to be waged.
       Stop 166 (202) 452-2806                                                                      And maintain expectation for the useful benefits that can come from
       SESSION CHAIRMAN'S COMPANY, ADDRESS, AND PHONE NUMBER                                        this function.
                                                                                         II.        KNOW YOUR BUSINESS
                                                                                                    Even if you already have an Information Center functioning, this will
                                  PLANNING AN INFORMATION CENTER                                    be useful. It may cause you to think. Treat the Information Center as
                                                                                                    a business not a technical function, WHY?
                                                                                                    1.      It, will force new thinking by traditional data processing
                                                                                                            technical people.
                                           R:lch Struense                                           2.      Your end users will be non-technical people for the most part
                                                                                                            (non-technical D. P. that is ).
                                    Federal Express Corporation                                     3.      Your competition ( and it will come, if not already there) is
                                              Box 727                                                       another ousiness and'you must be able to meet them on their
                                     Memphis. Tennessee 38194                                               ground.
                                                                                                    To force this thinking, there exists a minimun of 11 questions you
                                                                                                    should ask yourself, preferably before you start an Information
~                                                                                                   ~entel'. Whether you run your Information Center as a profit center,
C':)                                  Installation Code:    FEM                                     cost center or staff overhead does not matter. Whether you charge back
'"'"                                                                                                for the user of this service or not, these questions will help you
                                                                                                    codify your thinking and formulate

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