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TVP0495


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                                           CONFIDENTIAL                                                       CSV-1
Sony Service Company
National Technical Services                Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656               TV Products

Model:          KV-32FS10, KV-32FV15, KV-32XBR250, KV-                                No.      495
                36FS10, KV-36FV15, KV-36XBR250

Subject: Reducing A-board Breakage During Handling                                    Date: August 11, 2000
         Of The TV.


Symptom:
 (****)                The A-board may be damaged during improper handling of the set. "Improper
                       handling" may include carrying the set on a handtruck with the handtruck's tongue
                       causing the cabinet bottom to flex in the center. Another example is resting one side
                       of the set on one corner of a TV stand while attempting to place the set in its final
                       position.



Solution:              Install circuit board mounting rail extenders that improve the A-board's reliability
                       during handling of the TV.

                                           DESCRIPTION                   PART NUMBER
                                       RAIL EXTENDER KIT                  T-998-607-37
                                          PVC PIPE GLUE                    PURCHASE
                                                                           LOCALLY*
                    *Premier's Plastic Pipe Cement for PVC pipe and low-pressure sprinklers is one example of
                    this type of glue.


The following references to "left-side" and "right-side" mean as the set is
viewed from the front.
Procedure:
      1- Remove rear cabinet.

         2- Remove A-board.

         3- Identify the left-side and right-side rail extenders (see illustration # 2).

         4- Dry-fit the rail extenders (without glue) to the cabinet's rails to get an idea as to how they are
         supposed to fit together (see illustrations 3 and 4).

         5- Apply the glue to the portion of the cabinet's left-side rail that will make contact with the rail extender.
         Also apply glue to the mating surfaces of the rail extender. Be liberal with the glue, but don't overdue it!

         6- Fit the left-side rail extender to the cabinet's rail, and hold it in place for 30 seconds or so.

         7- Repeat steps 5 and 6 for the right-side rail and extender.


Reference:                                                                                               PRINTED IN USA
       TV Products Service Bulletin No. 495


              8- Re-install the A-board after 10 minutes.

              9- Re-install rear cabinet.

              10- Check set for correct operation.




          Right rail.
                                                                              Left rail.



                            Illustration 1: Cabinet without rail extenders.




                                                     To front of TV

                                                                                "L" molded into this surface.


"R" molded into this surface.




   Right-side extender.                                                            Left-side extender.




                                               Illustration 2.
TV Products Service Bulletin No. 495




                Illustration 3: Left-side extender positioning.




                 Illustration 4: Right-side extender positioning.



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