Service Manuals, User Guides, Schematic Diagrams or docs for : Sony sony tv bulletins sony tv bulletins TVP0506

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                                           CONFIDENTIAL                                                CSV-1
Sony Service Company
National Technical Services                Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656               TV Products

Model:          SU-27FD3, SU-32FD3, SU-36FD3                                      No.      506
Subject: Repair of TV Stand                                                       Date: October 16, 2000


Symptom:
     (116X)                 Gray plastic decorative part (ornamental cover) falls off during TV Stand assembly or
                            when placing/removing TV set from stand.
                    The ornamental front cover should not be installed, until the set is placed properly on top of
                    the stand. If the cover is installed before installing the TV, the cover can be pushed forward
                    causing the staple, which attaches the rail that the cover slides onto, to become loose.

Note:           The Assembly Instruction Manual explicitly states that the TV should be properly
positioned on the stand before placement of ornamental covers. Affixing the ornamental cover prior
to installation of TV provides potential for high impact to part attached by staple resulting in the
removal of the decorative part.

SOLUTION:
                    Reattach existing plastic parts with 1" Panel Board Nails provided by manufacturer's
                    Service Center. Manufacturer: Tocabi America Corporation.
                    Sony Operator should recommend that customer complete TV Stand Warranty Card
                    with short description of problem (ex: staples removed, etc.). Fax card, along with
                    copy of sales receipt,
                    to (619) 656-8181. After this operation, customer will receive "FD3 fix-it kit" within 5
                    days.

                    If customer feels need to follow-up with their request, please provide Tocabi Service Center
                    phone number (619) 661-6136 ext. 204.

                                      "FD3 fix-it-kit'' contents:
                                      (5) 1" Panel Board Nails.
                                      (1) Metal Dowel for ease of installation.
                                      (1) Service Instruction

                                      SU-27FD3        SU-32FD3        SU-36FD3

                                      KV-27FV15       KV-32FV15       KV-36FV15

                                      KV-27FV16       KV-32FV16       KV-36FV16

                                      KV-27FS12       KV-32FV26       KV-36FV26

                                      KV-27FS16       KV-32FS12       KV36FS12

                                                      KV-32FS16       KV-36FS16



Reference: SBTV2000-11                                                                              PRINTED IN USA

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