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        K Service Source




Power Macintosh/Server
        G3 Minitower
         K Service Source




             Hot Issues
Power Macintosh/Server G3
                Minitower
Hot Issues                                               Introduction - 1


             Introduction
             This chapter is designed to highlight unique or high-
             priority product issues that you should be aware of before
             servicing the Power Macintosh G3 Minitower or Macintosh
             Server G3 computers.

             This chapter alerts you to important issues and provides
             links to other areas in the manual where more complete
             information can be found. This chapter is not intended to
             replace other parts of this manual; it merely provides a
             pointer to pertinent information in those chapters.

             To familiarize yourself with a new product family, always
             read the Basics chapter in its entirety.
Hot Issues                                        Shared Logic Board - 2


             Shared Logic Board
             The Power Macintosh G3 Desktop, G3 Minitower, and
             Macintosh Server G3 computers use the same logic board,
             but there are jumper settings that differ between them (see
             "Jumper Location J28" and "Jumper Location J16" in the
             Troubleshooting chapter).



             Processor Module Vs. Card
             Whereas previous Power Macintosh computers featured a
             user-installable processor card, this logic board uses a
             processor module that must not be removed by the customer
             (see "Processor Module" in the Take-Apart chapter).
Hot Issues                                     Power Supply Jumper - 3


             Power Supply Jumper
             The Power Macintosh/Server G3 Minitower logic board has
             a power supply jumper installed at J28. The setting of this
             jumper differs between the Power Mac G3 Desktop and
             Power Mac/Server G3 Minitower models. Failure to install
             this jumper in the correct position may result in a
             computer that won't boot up. (See "Jumper Location J28"
             in the Troubleshooting chapter.)



             Processor Module Jumper
             The Power Mac/Server G3 logic board has a processor
             module jumper installed at J16. The processor jumper is
             color coded for the speed of processor module used. Failure
             to install the correct jumper may result in a computer that
             won't boot up. (See "Jumper Location J16" in the
Hot Issues                                          Warranty Sticker - 4

             Troubleshooting chapter.)



             Warranty Sticker
             There is a warranty sticker that covers the processor
             module jumper. The customer's warranty is void if this
             sticker is tampered with. Service Providers must replace
             this sticker if they have removed it during servicing to
             protect the customer's warranty. (See "Processor Module"
             in the Take-Apart chapter.)



             Power Supply Voltage Setting
             There is a switch on the back of the power supply that
             controls the voltage setting. The voltage switch must be set
             correctly to avoid damaging the computer. (See "Voltage
Hot Issues                                           Voltage Regulator - 5

             Switch" in the Basics chapter for more information,
             including an international voltage chart.)



             Voltage Regulator
             There is a removable voltage regulator on the logic board,
             which comes with the logic board and can also be ordered as a
             separate module. (See "Voltage Regulator" in the
             Troubleshooting chapter.)



             I/O Card
             Some I/O functions on the Power Mac/Server G3 logic board
             are handled through a removable I/O card that must be
             installed for the computer to operate properly. (See "I/O
             Cards" in the Troubleshooting chapter.)
Hot Issues                                                 ROM DIMM - 6


             ROM DIMM
             The Power Mac/Server G3 Minitower logic board uses a
             ROM DIMM as opposed to soldered ROM. You should not
             remove the ROM DIMM from the logic board. (See "Logic
             Board" in the Take-Apart chapter for instructions on how to
             prepare the logic board for return to Apple Computer.)



             SDRAM DIMMs
             The Power Mac/Server G3 Minitower uses SDRAM DIMMs.
             DIMMs from older Macintosh computers, although they will
             fit, are not compatible and should never be used in the Power
             Mac/Server G3 computers. (See "SDRAM DIMMs" in the
             Basics chapter and refer to the Power Macintosh G3
             Minitower or Macintosh Server G3 sections of the Memory
             Guide.)
Hot Issues                                      SGRAM Video Memory - 7


             SGRAM Video Memory
             Power Mac/Server G3 computers use SGRAM video memory.
             Use only SGRAM SO-DIMMs in these machines. Never install
             the 256K or 512K video memory DIMMs used in older
             Macintosh computers. (See "SGRAM Video Memory" in the
             Basics chapter.)



             EIDE Bus Issue
             If you have only one device connected to the EIDE bus, the
             device must be plugged into the first EIDE connector on the
             logic board (the one closer to the rear panel), which is
             marked J9. If you plug the device into J10 and leave J9
             empty, the device may not boot up. (See "Connecting EIDE
             Devices to the Logic Board" in the Basics chapter.)
Hot Issues                                      Master/Slave Support - 8


             Master/Slave Support
             Some Power Mac/Server G3 computers support adding two
             ATA/IDE devices to the same ATA/IDE channel, or what is
             commonly known as master and slave. This configuration
             provides user with the ability to add additional hard drives
             or removal media devices to their system. Because the
             cabling is different, you cannot replace ATA drives with SCSI
             drives and vice versa. (See "Support for Master and Slave"
             in the Basics chapter.)



             Ultra Wide SCSI Cable Routing
             The Ultra Wide SCSI cable (if present) must be routed
             inside the computer's chassis in a very specific manner.
             Failure to route the cable correctly could result in
             performance problems. (See "Ultra Wide SCSI PCI Card" in
Hot Issues                                   DVD-ROM Disk Damage - 9

             the Take-Apart chapter.)



             DVD-ROM Disk Damage
             The Power Macintosh G3 Minitower and Macintosh Server
             G3 offer DVD-ROM drives as a build-to-order option. It is
             important to note that DVD disks are much more prone to
             damage than CD-ROM disks. Any type of scratch or other
             abuse may result in a disk that is unreadable. (See "DVD-
             ROM Drive Technology" in the Basics chapter.)
Hot Issues                                 HFS+ Formatted Drives - 10


             HFS+ Formatted Drives
             Hard drives that ship with the Version 2 Power Macintosh
             G3 logic board (part number 661-2063) use a file format
             called Mac OS Extended format, also referred to as HFS+.
             Norton Utilities version 3.5 is not compatible with Mac OS
             and version 3.5.1 and earlier can result in hard drive
             corruption and loss of all data on the hard drive. If you
             experience problems with a hard drive in one of these
             systems, Apple Computer recommends using the version of
             Disk First Aid included on the system software CD that
             shipped with the unit. (See "HFS+ Formatted Drives" in the
             Troubleshooting chapter.)
Hot Issues                     PM G3 Minitower "Sleep/Beep" Issue - 11


             PM G3 Minitower "Sleep/Beep" Issue
             A problem has been reported with some of the AV I/O cards
             installed in the Power Macintosh G3 Minitower computer.
             Systems with the problem exhibit the following symptoms:

             The computer goes into sleep mode and begins beeping about
             2 times a second. Then one of three things happens:

             1   The computer wakes itself up after 3 to 4 seconds.

             2   The user is able to wake up the computer in a normal
                 fashion.

             3   The user is unable to wake the computer.

             Note: this problem only occurs on the Minitower version of
             the Power Macintosh G3 computer and only with the AV I/O
             card installed (that is, the problem does not occur with the
             Audio Only card).
Hot Issues                     PM G3 Minitower "Sleep/Beep" Issue - 12

             To resolve this issue, replace the AV I/O card (p/n 661-
             1456) only if the customer's system meets both of the
             following criteria:
             



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