Service Manuals, User Guides, Schematic Diagrams or docs for : panasonic Plasma TV TX-P50VT30E MQM0071DG030112REV5_Horizontal_Bar_On_Screen
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Confidential
For Authorised Service Agents Only Ref No: MQM0071DG030112REV5
TECHNICAL INFORMATION
A BY D EST H IS N PL SK UA Date 25.08.2011
AL CH DK F I L NL RO SLO FIN Country Reported
B CZ E GB IRL LT P S TR China
Product Category: Plasma TV / Plasma IDTV
Subject: Horizontal bar on screen
Model(s) Affected: Please see list on page 3 for PEAKS software version
Please see list on pages 3 and 4 for Panel software version
Symptom / Intermittently a horizontal bar made up of a series of off and on lines appears near the
middle of the screen.
Cause:
Please see the pictures below for an example.
Remedy / Step 1: Upgrade the PEAKS software (please see page 2 for details)
Method: Step 2: Upgrade the Panel PDP DCC & PDP PDROM software (please see page 2 for details)
Applies to: 2011 Models prior to Serial No: **-146****
Examples of the problem:
Fig. 1: Example 1 Fig. 1: Example 2
Fig. 1: Close-up of Example 2
Preparation:
1. Obtain 2 SD Cards, one for use in step 1, one for use in step 2.
The card capacity must be between 128MB and 2GB and they should be standard speed.
2. Obtain a copy of the two different firmware versions - the PEAKS software (for Step 1),
and the Panel software (for Step 2) - from your usual service source.
3. Copy the compressed PEAKS software file to a computer and unzip the file.
4. Copy the SDDL file onto the root directory of SD Card 1 (for Step 1).
5. Copy the compressed Panel software file to a computer and unzip the file.
6. Copy the SDDL file onto the root directory of SD Card 2 (for Step 2).
Continued ...
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) A U F D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
2 3 4 342 3 VPD 1 A1 i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 1 of 4 Rev: 10.00 DG220710
Confidential
For Authorised Service Agents Only Ref No: MQM0071DG030112REV5
TECHNICAL INFORMATION
Step 1: Upgrade the PEAKS software
1. Turn on the TV set.
2. Insert the SD card 1, with the file prepared in step 4, above into the SD Card slot.
3. Using the Cursor buttons on the remote control, select YES, then press the OK button to start the software
upgrade - The progress bar will appear.
- Wait until the progress bar has reached 100%, and the message "Please turn off the TV set" is displayed
on the screen (about 5 minutes)
4. When the message appears, remove SD Card 1 from the SD Card slot.
5. Using the power switch, turn the TV set off then on again.
- The message "System initializing" will be displayed on the screen
- Wait whilst the TV set reboots (about 3 minutes) and the "default screen" is displayed.
Step 2: Upgrade the Panel software
Caution: Do NOT remove SD Card 2 or try to operate the set while the upgrade below is taking place.
Failure to observe this instruction will result in the set not powering back on.
1. Turn on the TV set.
2. Insert the SD card 2, with the file prepared in step 6 above, into the SD Card slot.
3. Using the Cursor buttons on the remote control, select YES, then press the OK button to start the software
upgrade
- The panel will power down, and the red LED will start to flash.
- Do NOT remove SD Card 2 while the LED is flashing
4. Wait until the red LED stops flashing and is continually lit.
5. Turn off the TV set.
6. Remove SD Card 2 from the SD Card slot.
7. Turn the TV set back on, and the "default screen" is displayed.
8. Confirm the PEAKS, PDP DCC & PDP PDROM software versions have upgraded correctly.
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) A U F D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
2 3 4 342 3 VPD 1 A1 i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 2 of 4 Rev: 10.00 DG220710
Confidential
For Authorised Service Agents Only Ref No: MQM0071DG030112REV5
TECHNICAL INFORMATION
PEAKS Software Version
Model Number PEAKS Model Number PEAKS Model Number PEAKS
TX-P42/50C3B TX-P42/46/50G30E TX-P42S30Y
TX-PR42/50U30 TX-P42/46/50G30J TX-PF42/46/50ST30
TX-P42/50U30B TX-P42/46/50G30Y TX-PR42/50ST30
TX-P42/50U30E 1.016 TX-PR42/50GT30 TX-P42/46/50ST30E
TX-P42/50U30J TX-P42/46/50GT30E TX-P42/46/50ST30J
TX-PR42/50U31 TX-P42/46/50GT30J TX-P42/46/50ST32Y
TX-P42UX30E TX-P42/46/50GT30Y TX-P42/46/50ST33E
1.318
TX-PR42/50C3 TX-P42/46GTF32 TX-P42ST33ES
TX-P42/50C3E TX-P42/46GTF32J TX-P42/46/50ST33J
1.116
TX-P42/50C3J TX-P42/46GTN33 1.318 TX-P42ST33JS
TX-P42CX3E TX-P42/46GTS31 TX-PR42/50UT30
TX-P42/50G30B TX-P42/46GTX34 TX-P42/50UT30E
TX-P42/46/50GT30B TX-P42/46/50GW30 TX-P42/50UT30J
TX-P42/50S30B TX-P42/46/50GW30J TX-P42/50UT30Y
TX-P42S31B 1.218 TX-P42GW30S TX-PR50/65VT30
1.704
TX-P42/46/50ST30B TX-PF42S30 TX-P42/50/55/65VT30Y
TX-P42/50ST31B TX-PR42S30 TX-P42/50/55/65VT30E
1.801
TX-P42/50UT30B TX-P42S30E TX-P42/50/55/65VT30J
TX-PF42/50G30 1.318 TX-P42S30J TX-P42/50/55/65VT30B 1.604
Panel Software Version
V131_42FHD_LP V131_42FHD_LP V131_42FHD_LP V131_42FHD_LP V131_42FHD_P
File Name 1x1_Eco_V7368_ 1x1_Slm_V7368_ 1x1_Std_V7368_ 1x2_Slm_v7390_ D5L_V7316_V33
V3702.ZIP V3502.ZIP V3502.ZIP v3583.ZIP 03.ZIP
PDP DCC V7368 V7368 V7368 V7390 V7316
PDP PDROM V3702 V3502 V3502 V3583 V3303
TX-P42S30B TX-P42ST30B TX-P42G30B TX-P42GT30B TX-P42U30B
TX-P42S30E TX-P42ST30E TX-P42G30E TX-P42GT30E TX-P42U30E
TX-P42S30J TX-P42ST30J TX-P42G30J TX-P42GT30J TX-P42U30J
TX-P42S30Y TX-P42ST31B TX-P42G30Y TX-P42GT30Y TX-P42UX30E
TX-P42S31B TX-P42ST32Y TX-P42GW30 TX-P42GTF32 TX-PR42U30
TX-P42UT30B TX-P42ST33E TX-P42GW30J TX-P42GTF32J TX-PR42U31
TX-P42UT30E TX-P42ST33ES TX-P42GW30S TX-P42GTN33
Model Numbers
TX-P42UT30J TX-P42ST33J TX-PF42G30 TX-P42GTS31
TX-P42UT30Y TX-P42ST33JS TX-P42GTX34
TX-PF42S30 TX-PF42ST30 TX-P42VT30B
TX-PR42S30 TX-PR42ST30 TX-P42VT30E
TX-PR42UT30 TX-P42VT30J
TX-P42VT30Y
TX-PR42GT30
Continued ...
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) A U F D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
2 3 4 342 3 VPD 1 A1 i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 3 of 4 Rev: 10.00 DG220710
Confidential
For Authorised Service Agents Only Ref No: MQM0071DG030112REV5
TECHNICAL INFORMATION
Panel Software Version
V131_46FHD_LP V131_46FHD_LP V131_46FHD_LP V131_50FHD_LP
V131_42HD_V23
File Name 1x1_Slm_V7368_ 1x1_Std_V7368_ 1x2_Slm_v7390_ 1x1_Eco_V7368_
04_V3900.ZIP
V3502.ZIP V3502.ZIP v3583.ZIP V3702.ZIP
PDP DCC V2304 V7368 V7368 V7390 V7368
PDP PDROM V3900 V3502 V3502 V3583 V3702
TX-P42C3B TX-P46ST30B TX-P46G30E TX-P46GT30B TX-P50S30B
TX-P42C3E TX-P46ST30E TX-P46G30J TX-P46GT30E TX-P50UT30B
TX-P42C3J TX-P46ST30J TX-P46G30Y TX-P46GT30J TX-P50UT30E
TX-P42CX3E TX-P46ST32Y TX-P46GW30 TX-P46GT30Y TX-P50UT30J
Model Numbers TX-PR42C3 TX-P46ST33E TX-P46GW30J TX-P46GTF32 TX-P50UT30Y
TX-P46ST33J TX-P46GTF32J TX-PR50UT30
TX-PF46ST30 TX-P46GTN33
TX-P46GTS31
TX-P46GTX34
V131_50FHD_LP V131_50FHD_LP V131_50FHD_LP V131_50FHD_P
V131_50HD_V23
File Name 1x1_Slm_V7368_ 1x1_Std_V7368_ 1x2_Slm_v7390_ D5L_V7316_V33
04_V3900.ZIP
V3502.ZIP V3502.ZIP v3583.ZIP 03.ZIP
PDP DCC V7368 V7368 V7390 V7316 V2304
PDP PDROM V3502 V3502 V3583 V3303 V3900
TX-P50ST30B TX-P50G30B TX-P50GT30B TX-P50U30B TX-P50C3B
TX-P50ST30E TX-P50G30E TX-P50GT30E TX-P50U30E TX-P50C3E
TX-P50ST30J TX-P50G30J TX-P50GT30J TX-P50U30J TX-P50C3J
TX-P50ST31B TX-P50G30Y TX-P50GT30Y TX-PR50U30 TX-PR50C3
TX-P50ST32Y TX-P50GW30 TX-P50VT30B TX-PR50U31
Model Numbers
TX-P50ST33E TX-P50GW30J TX-P50VT30E
TX-P50ST33J TX-PF50G30 TX-P50VT30J
TX-PF50ST30 TX-P50VT30Y
TX-PR50ST30 TX-PR50GT30
TX-PR50VT30
V131_55FHD_LP V131_65FHD_LP
File Name 1x2_Slm_v7987_ 1x2_Slm_v7987_
v8b41.ZIP v8b41.ZIP
PDP DCC V7987 V7987
PDP PDROM V8b41 V8b41
TX-P55VT30B TX-P65VT30B
TX-P55VT30E TX-P65VT30E
Model Numbers TX-P55VT30J TX-P65VT30J
TX-P55VT30Y TX-P65VT30Y
TX-PR65VT30
Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) A U F D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
2 3 4 342 3 VPD 1 A1 i
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected
Document No: MQM_TI
Panasonic 4 of 4 Rev: 10.00 DG220710
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