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Troubleshooting


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FrameMaker Ver.5.5(PC) EP1054/EP1085/EP2030 TROUBLESHOOTING
98.05.15




EP1054/EP1085/EP2030


  TROUBLESHOOTING




                                                              10794
        FrameMaker Ver.5.5(PC) EP1054/EP1085/EP2030               TROUBLESHOOTING


I   I
        98.05.15

                                                                                                                                  I I
                                                      CONTENTS
                                                                                       *Only when options are used
           1.INTRODUCTION ............................................................................................. T-l
             l - l . General Precautions ................................................................................ T-l
             l-2. How to Use This Book ............................................................................. T-l
             l-3. Reading the Text ..................................................................................... T-l
          2. I/O PORT CHECK ........................................................................................... T-2
             2-l . Controlled Parts Check Procedure .......................................................... T-2
             2-2. Port Check List ........................................................................................ T-3
          3. PAPER TRANSPORT FAILURE ..................................................................... T-l 1
             3-l. Paper Misfeed .......................................................................................... T-11
             3-2. Misfeed Detected Types and Detection Timings ..................................... T-l 3
             3-3. Misfeed Clearing Procedures .................................................................. T-15
                     (1) Copier Take-Up Misfeed ................................................................. T-l 5
                     (2) PF-206 Take-Up Misfeed (23 cpm Copier) ...................................... T-18
                     (3) PF-112 Take-Up Misfeed (23 cpm Copier) ...................................... T-20
                     (4) Bypass Port Misfeed ........................................................................ T-22
                     (5) Transport/Separator Misfeed ........................................................... T-24
                     (6) Fusing/Exit Misfeed ......................................................................... T-26
                     (7) Duplex Unit Vertical Transport/Storage Misfeed (23 cpm Copier) . ..T-2 8
                     (8) Duplex Unit Take-Up Misfeed (23 cpm Copier) ............................... T-31
          4. MALFUNCTIONS ............................................................................................ T-33
             4-l. Self-Diagnostic Function .......................................................................... T-33
             4-2. Troubleshooting Procedures .................................................................... T-39
                     (1) COOOO: Main Drive Motors failure to turn
                          COO01 : Main Drive Motor turning at abnormal timing ...................... T-39
                     (2) COOlO: PC Drive Motors failure to turn
                          COO1 1: PC Drive Motor turning at abnormal timing ......................... T-40
                     (3) COO4C: Cooling Fan Motors failure to turn ..................................... T-41
                     (4) COO70: Toner Replenishing Motors failure to turn
                          CO071: Toner Replenishing Motor turning at abnormal timing ...... ..T-4 2
                     (5) CO400: Exposure Lamps failure to turn ON
                          CO41 0: Exposure Lamp turning ON at abnormal timing .................. T-43
                     (6) CO500: Warm-up failure
                          CO51 0: Abnormally low fusing temperature
                          CO520: Abnormally high fusing temperature ................................... T-45
                     (7) CO600: Scanner Motor malfunction
                          CO61 0: Lens Motor malfunction
                          CO620: Mirror Motor malfunction ..................................................... T-47
                     (8) CO900: 3rd Drawer Paper Lift-Up Sensor malfunction
                          CO904: 3rd Drawer Paper Lift-Up Motor malfunction
                          CO950: 4th Drawer Paper Lift-Up Sensor malfunction
                          C0954: 4th Drawer Paper Lift-Up Motor malfunction ....................... T-49
                     (9) CO990: Main Tray Upward Motion Failure
                          CO991: Main Tray Downward Motion Failure
                          C0992: Main Tray Downward Motion Failure
                          C0993: Main Tray Upward Motion Failure


                                                                  I
        FrameMaker Ver.5.5(PC) EP1054/EP1085/EP2030 TROUBLESHOOTING


I   I
        98.0515

                                                                                                                                                                                                                                   I I
                                     C0994: Main Tray Elevator M26s Failure to Turn . . . . . . . . . . . . . . . . . . . . . . . . . . . T-51
                                (10) C0998: Shifter Transfer Failure
                                     CO999: Shifter Return Failure
                                     C099A: Shifter Return Failure
                                     C099b: Shifter Transfer Failure
                                     CO99c: Shifter Motor M27s Failure to Turn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-53
                                (11) C099E: Shift Gate Position Detecting Failure
                                     CO99F: Shift Gate Position Detecting Failure
                                     C0996: 3rd Drawer Lock Release Failure
                                     COF79: Paper Empty Sensor Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-55
                                (12) COdOO: Duplex Unit Front/Rear Edge Guide Plates home position
                                             ..........................................................................................................
                          detection failure
                          COd20: Duplex Unit Trailing Gate Unit home position detection failure
                          COd50: Duplex Unit Drive Motors failure to turn
                          COd51: Duplex Unit Drive Motor turning at abnormal timing . . . . . . . . . ..T-57
                    (13) COFl 0: Faulty AE Sensor level
                          COF30: ATDC Sensor malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-59
                    (14) COF02: Original size detection error (Defective CPU)
                          COFE2 to COFFE: Original Size Detecting Sensor failure . . . . . . . . . . . . . . . T-60
                    (15) Power is not Turned ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-61
                    (16) El, E2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-63
          5. IMAGE FAILURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-64
              5-l. Image Failure Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-64
              5-2. Initial Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-64
              5-3. Troubleshooting Procedures Classified by Image Failures . . . . . . . . . . . . . . . . . . . . . T-65
                    (1) Blank copy ....................................................................................... T-66
                    (2) Black copy ....................................................................................... T-66
                    (3) Low Image Density .......................................................................... T-67
                    (4) Foggy background ........................................................................... T-68
                    (5) Black Streaks or Bands ................................................................... T-69
                    (6) Black Spots ...................................................................................... T-69
                    (7) Blank Streaks or Bands ................................................................... T-70
                    (8) Void Areas ....................................................................................... T-71
                    (9) Smear on Back ................................................................................ T-7 1




                                                                                                                  ii


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FrameMaker Ver.5.5(PC) EP1054/EP1085/EP2030 TROUBLESHOOTING
98.05.15




 1       INTRODUCTION

1-1.     General Precautions
1. When servicing the copier with its covers removed, use utmost care to prevent your
   hands, clothing, and tools from being caught in revolving parts including the chains and
   gears.
2. Before attempting to replace parts and unplug connectors, make sure that the power
   cord of the copier has been unplugged from the wall outlet.
3. Never create a closed circuit across connector pins except those specified in the text
   and on the printed circuit.
4. When creating a closed circuit and measuring a voltage across connector pins speci-
   fied in the text, be sure to use the green wire (GND).
5. When the user is using a word processor or personal computer from the wall outlet of
   the same line, take necessary steps to prevent the circuit breaker from opening due to
   overloads.
6. Keep all disassembled parts in good order and keep tools under control so that none
   will be lost or damaged.

1-2.     How to Use This Book
1. If a component on a PWB or any other functional unit including a motor is defective, the
   text only instructs you to replace the whole PWB or functional unit and does not give
   troubleshooting procedure applicable within the defective unit.
2. All troubleshooting procedures contained herein assume that there are no breaks in the
   harnesses and cords and all connectors are plugged into the right positions.
3. For the removal procedures of covers and parts, see DIS/REASSEMBLY, ADJUST-
   MENT.
4. The troubleshooting procedures are given in the order of greater frequency of trouble or
   order of operation.
5. The procedures preclude possible malfunctions due to noise and other external causes.

1-3.     Reading the Text
1. The paper transport failure troubleshooting procedures are given according to the
   symptom. First identify the location where the paper is present and start the procedure
   for that particular location. For malfunction troubleshooting, start with step 1 and
   onward.
2. Make checks in numerical order of steps and, if an item is checked okay, go to the next
   step.

  Pattern 1                                   Pattern 2
   Step Check Item Result         Action       Step Check Item Result        Action
     1   Is ...?        YES      Do this.              Is ...?     YES       Do this.
                                                   1
     2     Go to step 2 if it checks okay.                          NO     Check that.
                                                                    Go to step 2 if it
                                                   2
                                                                     checks okay.




                                             T-1
FrameMaker Ver.5.5(PC) EP1054/EP1085/EP2030 TROUBLESHOOTING
98.05.15




 2       I/O PORT CHECK

2-1.     Controlled Parts Check Procedure

To allow the Tech. Rep. to easily and safely determine whether a particular controlled part
is fully operational, this copier provides the following provision: checking of the data of the I/
O port on the board IC with the copier in the standby state (including a misfeed, malfunc-
tion, and closure failure condition) allows the Tech. Rep. to determine whether a signal is
properly input to, and output from, a controlled part.



1. When a paper misfeed or malfunction occurs, identify the I/O port of the possibly defec-
   tive controlled part by reviewing the text or I/O port check list.
2. Select the I/O Check function of the Service mode and show on the Touch Panel the
   status of the I/O port identified in step 1.
3. Check the input or output port data to determine whether the controlled part is opera-
   tional and signals are properly input and output.

             

Example
When a paper misfeed occurs in the paper take-up section of the copier, 1st Drawer Paper
Take-Up Sensor PC55 is considered to be responsible for it.


1. Remove the sheet of paper misfed.
2. From the I/O port check list, it is found that the H/L input signal to PC55 is supplied from
   PWB-A (IC4A) APA1.
3. Select the I/O Check function from the Service mode menu and, using the Paper Select
   key, show the status of PWB-A (IC4A) APA1 on the control panel.
4. Check that the second LED from the right of the Exposure Level Display lights up (sen-
   sor being unblocked).
                                      XAPA



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