Service Manuals, User Guides, Schematic Diagrams or docs for : DENON AV Surround Receiver AV Surround Receiver Denon - AVR-1610 Service Bulletin DZ10-034
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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ10-034
Date: April 26, 2010
_____________________________________________________________
Model: No Audio condition: AVR-1610, AVR-1620, AVR-590, AVR-1910,
AVR-790, AVR-2310CI, AVR-890, AVR-3310CI, AVR-990, AVR-4310CI, AVR-
4810CI, S-5BD
No Video Condition: AVR-891
Subject: 1) No Sound output when A/V amplifiers connect to Samsung's
New BD players (BD-C6900) with HDMI.
2) No Video output when A/V amplifiers connect to Samsung's New BD players
(only BD-C6900 for world wide) with HDMI.
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) About No Audio condition: The sound is not outputting from A/V
amplifier in "Dolby TrueHD" or "DTS-HD Master Audio" when A/V amplifier
connects to Samsung New BD player (only the model BD-C6900, BD-C8500 and
BD-C8200) with HDMI.
2) About No Video condition: When Samsung's New BD player (only the model
BD-C6900) connects to A/V amplifier, and A/V amplifier connects to 3D TV with
HDMI. A picture is not displayed when customer plays the 3D Blu-ray Disc
(Monster vs. ALIENS) includes the New Samsung BD player (BD-C6900).
Solution: 1) About No Sound: The malfunction occurred due to bugs in the
HDMI chip of Samsung's New BD players (only the model BD-C6900 in the
USA).
2) About No Video: The malfunction occurred due to bugs in the firmware of
Samsung New BD player (BD-C6900).
COUNTERMEASURE: 1) About No Sound: Samsung tried to modify the HDMI
chip, but they can not improve it. Therefore D&M improved the software so that
the unit operates properly. Please refer to the following Service Information.
2) About No Video: By May 2010, Samsung will improve the firmware of New BD
players (only BD-C6900).
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
MODIFICATION: 1) About No Sound: D&M improved the firmware of unit, and
issued Service Information with improved firmware. Please refer to each of the
following models Service Information on the Denon Service website.
Remarks!:
a) Only Samsung's New BD player (BD-C6900 for world wide) have the problem
with target A/V amplifiers.
b) AVR/AVC-11 series have no problem.
c) AVR-09 series and before also have no problem.
d) This malfunction is not related to picture resolution, Disc and TV.
2) About No Video: Samsung is improving the firmware of New BD players (BD-
C6900) now. The Samsung customer will be able to download new firmware from
their Homepage, and update the firmware of unit by CD-R or USB memory.
Samsung will not announce this phenomenon at their Home page. If you hear of
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
this phenomenon from the customer, please explain our situation, and guide to
the customer to Samsung service.
Serial Number Range:
1) About No Sound: Please refer to each Service Information.
2) About No Video: Applies to all AVR891's.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
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