Service Manuals, User Guides, Schematic Diagrams or docs for : DENON AV Surround Receiver AV Surround Receiver Denon - AVR-3310CI & 990 Service Bulletin OST-F1525
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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1525
Date: July 7, 2009
_____________________________________________________________
Model: AVR-3310CI
Subject: Correction of the Firmware via DPMS (Denon Product Management
Server).
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) After it displays it momentarily, a black belt is displayed in GUI
when Picture reproduces.
2) When the broadcasting station name including the "Latin alphabet" is
memorized in the preset, the "Latin alphabet" is not correctly displayed.
3) "Source Level" doesn't change even if "Setup/Source Level" of "Menu/Input" is
changed by "Net/USB" function.
4) When the wallpaper is displayed, a horizontal striped pattern is generated.
5) A/V Receiver is connected with TV (Sharp LC-**XJ1) with the HDMI cable. It
pictures is distorted when the analog video signal "VIDEO/S-VIDEO/Component
480i/576i" is output to TV by "1080p".
Solution: We corrected the firmware so that no malfunction occurs.
METHOD OF UPDATE via DPMS (Denon Product Management Server)
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
5) The unit sets the Internet. Wait for about two minutes until customer's router
ends the setting.
Caution: The update doesn't succeed when the customer's set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer's house. If Internet radio can be connected then the internet connection
is good. There are some problems under the internet environment when the
Internet radio can not be received.
6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware
Update".
Caution: The update interrupts when it is not possible to connect it to the Internet
correctly. In this case, please do from step 1) again.
9) Select the "Start" on GUI.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
10) Press the "ENTER" button.
11) The firmware will start updating.
Caution: When the firmware update starts correctly, the GUI and the audio
signal, etc. stop everything, and become the update operation.
12) The GUI display disappears, and becomes only FL display.
13) During the updating, the FL Display indicates the procedure of update the
firmware.
Time necessary for update: approximately 25 min.
Please note: The update time might change depending on the situation of the
DPMS server and the speed of the Internet environment of the customer house.
14) After upgrading, the FL Display indicates below.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
15) The unit initializes automatically.
When the unit already updated to the latest firmware, the FL Display indicates
following indication.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be received correctly.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Cautions during the updating operation:
1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP" have
to deactivate in the router.
3) Do not turn off the Power of the unit during the updating operation.
4) If the Display has kept indicating fixed during the updating operation, wait
longer than total updating time. Then, turn off the Power of the unit and start the
updating operation from the beginning again.
5) The unit doesn't break down while updating it when the power supply of the
unit is turned off or the cable of the Internet is pulled out.
6) Please turn off and turn on the power supply when the unit becomes unstable.
7) Please execute initialization when it is not improved. Still, please repair by
service when it is not improved.
Confirming the firmware's number after upgraded: After completion of the
updating operation, the new version number can be confirmed by starting up the
A/V Receiver according to the following procedure. With the following operation,
the A/V Receiver can be set to the Flash-ROM Version-Number Confirmation
Mode.
Turn the power of the A/V Receiver on, while holding both "STATUS" button and
"RETURN" button on the front panel simultaneously.
Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
AVR-3310CI
Serial Number Range:
Please apply the above modification to the production models in the following serial
numbers. (Last 5-digit)
00001 ~ 06530
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
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