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HP-Bench-Briefs-1977-11-12


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                       I
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                       SERVICE INFORMATION FROM HEWLETT-PAC
                                                                 NOVEMBER-DECEMBER 1977




                                                               DIAGNOSTIC ASSISTANCE - SYS-
                                                               tem diagnosis consists of determining
                                                               whether the system hardware or HP-
                                                               supplied software is malfunctioning
                                                               and if so, which functional unit is
                                                               causing the problem. Your HP-IB
                                                               service specialist is available for
                                                               diagnostic assistance either by tele-
                                                               phone or a visit to your facility.


                                                               Usually, a brief phone call  -    com-
                                                               bined with your own expertise      -
                                                               identifies the problem. In a few cases,
                                                               the problem may be elusive enough
                                                               to require on-site diagnosis by the
H ~ When You Need It
    D                                                          specialist.




                        At the
                        service
PROGRAMS-               areas: installatkwr and system d ga-
                        nosis of an apparent malfunction.
WHAT I MAP?
     S                     INSTALUTION   - When the system

                        sewbe special& win train
                                   MAINTENANCE ASSURANCE PROGRAM



                                                                                                                                a
                                                     ~




COMPUTING CONTROLLER                                                                 Bureau of Standards or other approp-
MAINTENANCE                                                                          riate international standards organiza-
                                                                                     tion. With MAP, you can have your
                                                                                     equipment calibrated at an HP serv-
If the service problem relates to your                                               ice center for a fixed charge per cali-
 HP computing controller or one of its                                               bration on a regularly scheduled basis
peripherals, the unit can either be                                                  which you specify. In this way, you
returned to your HP field office for re-                                             can schedule calibration during
pair, or an HP service representative                                                periods of light system demand.
can travel to your location for faster
on-site repair. MAP options are avail-                                               For additional information about this
able for either return or on-site con-                                               service contract, contact your local
troller maintenance. The on-site re-                                                 HP sales and service office.
gair option also includes any neces-
sary preventive maintenance.

                                                                                     Calibrating X-Y Recorders
 INSTRUMENT MAINTENANCE

 There are a number of distinct options
                                                                                     SOLID STATE
 for instrument servicing. Test in-                                                  MARKER
 strumentation not only can fail like                                                GENERATOR
 other system elements, but it periodi-
 cally may need calibration as well.                                                 Ron Sbta,
 Due to the basic nature of test and                                                 Hewktt Packard, Paremus N.J.
 measuring equipment, it generally
 must be repaiWcalibrated in a repair                                                DESCRIPTION
 center environment. This typically re-    backup for your system. If a corres-
 sults in longer turn-around time than     ponding instrument in your system         This solid state marker generator is
 on-site repair of system controllers      should fail, the dedicated spare is       designed to calibrate the time-base
 and peripherals. To minimize              quickly dispatched to your facility.      circuitry of X-Y recorders. tt replaces
 downtime, there are MAP options that      These dedicated instruments are           electro-mechanical devices which a n
 provide spare instruments during the      routinely checked and calibrated by       deteriorate with prolonged use, and
 repair interval.                          HP to ensure operational readiness. If    pulse generators that sometimes
                                           you require that a dedicated spare be     can't quite generate the correct inter-
                                           maintained at your own facility, a pur-   vats required for accurate recorder
The following MAP options may be                                                     time-base calibration. In addition, this
selected in various combinations to        chase or lease agreement is recom-
                                           mended.                                   solid state marker generator aids new
provide instrument maintenance that                                                  calibration procedures that require
best fits your organization, system,                                                 greater precision in shecking sweep
and application.                           SHARED SPARES - When you
                                           enter the shared spares program, you      linearity. Sweep tinearity is based on
                                           join a group of system users who          the precise measurement of the dis-
                                                                                     tance between pulses over a full
SERVICE CENTER REPAIR          -  With     share a common spare instrument.
                                           These shared spares are maintained        scale sweep. Obviously the generator
the Service Center Repair option your                                                supplying the pulses should be more
instruments are repaired on an expe-       in a centralized pool more distant
                                           from your location. The cost is sig-      accurate than the recorder measuring
dited basis at one of the HP regional                                                tbm.
service centers. Here, factory trained     nificantly reduced below that of a ded-
HP technicians correct all instrument      icated spare; however, you do as-
malfunctions that restrict perfor-         sume the risk that the shared spare
mance. This effort is aimed at getting     may be in use if your instrument fails.
your repaired unit back to work in the     The shared spares pool is managed
shortest possible period of time.          to provide spares availability at an
However, if system downtime is criti-      85% confidence level.
cal, you may desire a backup instru-
ment while yours is being repaired.        Note: The shared spares program
The following two MAP options pro-         may not be offered in some countries.
vide for this contingency.
                                           CALIBRATION - In addition to your
                                           own need for accurate, reliable
DEDICATED SPARES          -The dedi-       measurements, a number of system               Test Box with BNC output cabk
cated spares options reserves one or       applications require that meas-               connected. ample time marks on
more HP instruments specifically as        urements be traceable to the National                    recorder.
                                                         WWW.HPARCHIVE.COM
              rn
I                                                                MARKER GENERATOR
                                                                                         I
The marker generator's accuracy is
directly related to the accuracy of the
input voltage line frequency (typically
0.033% or better). Output rates of
1,2,5,10,20,50, and 100 seconds-
per-pulse are available, with an ap-
proximate pulse width of 20 ms. The
output level is adjustable from 0 to
+2.5 Vdc, and internally protected
against short circuits. Pressing the
RESET switch on the front panel will            Test box wlth cover removed.
hold off the generator pulses while
you make adjustments to the X-Y
recorder under test. The RESET
switch is also used to reset the
generator's count on long sweeps of       U2 to get the three basic signals of
50 or 100 second intervals, or to in-
itialize the generator after turn-on.
                                          OSHz, l.OHz, and 2.OHz. Only one of
                                          the three gates A, B, or C is selected                                            I
                                          (made high) by the TIME INTERVAL                                        i
                                                                                                                  ;
OPERATION                                 switch in any of its positions. This                  RON SLOTA
                                          allows only one of the basic signals to   "lfIvmtOr, designor, bullder. u e . '
                                                                                                                   sr'
Operation is straightforward with only    pass through the U6 OR gate (pin 3 . )
one control. By simultaneously releas-                                                   Ron Slota, who has been with
ing the RESET button and energizing       U5 and U7 are divide-by-ten coun-         Hewlett-Packard 9 years, is an in-
the recorder sweep, you can start the     ters. The INTERVAL switch selects         strument service technician at the
pen very close to the first grid mark     none, one, or both of them to further     HP Eastern repair center in
on the paper. However, do not use         divide the basic signal. When Gate D      Paramus, New Jersey (Paramus is
this first mark as part of the sweep                                                located within the metropoKtan area
                                          is low (0.OV) U5 is selected, and         of New York City). In additon to his
calibration due to possible inac-         when Gate E is high (+5.0V) U7 is         regular duties of instrument repair,
curacies in operator reflex or pen        selected.                                 Ron also writes auto test programs
drop delay.                                                                         for HP 9825 Calculator-driven in-
                                          The signal finally passes through U9,     struments.
THEORY OF OPERATION                       a monostable multivibrator that pro-           Ron enjoys gardening, carpen-
                                          vides the 20 ms wide pulses at what-      try and ham radio. He is married
The 60Hz sync signal is divided to        ever rate has been previously             and lives in Wanaque, New Jersey.
6.OHz by U1 and further divided by        selected.
                                                     .I*




                                                                                1
                                                                                                                                                                                                              4




                                                                                                                                                                                         ---   1,
     ".      call your local HP                                           their facilities and moving to larger
                                                                          quarters. Occasionally an additional
                                                                                                                                                                To make sure that you can easily lo-
                                                                                                                                                                cate your local HP office to obtain the
                                                                          office is added to serve an area.                                                     service you have come to expect of
                                                                          These changes may mean that an HP                                                     Hewlett-Packard, here's an up-to-date
                                                                          office is now more conveniently lo-                                                   listing of field offices for all areas of the
     That's a phrase frequently seen in HP                                cated for you.                                                                        world.
     pubtications. It appears with shipping
     instructions, parts ordering information                                                                                                                   An asterisk (*) by the office serving
     and service literature. That phrase                                                                                                                        your area indicates that there has
     reminds you to call your local HP office                             Although many HP manuals and other                                                    been a change in address or tele-
     if you need help. But to do that you                                 publications contain a complete list of                                               phone number, etc. during the past
     must know where to find your local HP                                HP offices, the list may not be com-                                                  year. It may be helpful to note this new
     office. As HP continues to grow, many                                pletely current since it is revised only                                              information and to pass it along to
     offices find themselves outgrowing                                   when the publication is reprinted.                                                    others in your facility also.




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