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Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 1 of 88
Neon
Service Manual
HTC Proprietary
U
Confidential Treatment Requested
Rev. A06
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 2 of 88
HTC Corporation.
Engineering Mobility
REVISION CONTROL TABLE
REV DATE CONTENTS DEPT REVISED STAGE
AX01 2007/12/01 First Draft PSE Ares_Chang DVT
A01 2008/1/14 Release A01 Ver. PSE Ares_Chang PVT
A02 2008/01/30 Update LCD assembly process PSE Ares_Chang MV
4 Update chapter 10. RF Antenna SPEC
(add Neon #C/#K/#U type)
2.Revise chapter9.2 Level 2.5, add
A03 2008/06/12 description PSE Kent_Wu MV
3.Revise chapter2.1 72H02289-00M
instead of 72H00765-01M
4 Add chapter9.1 repair code
1. Update 5.1leakage jig type
2. Update Neon#K and Neon-T12
antenna spec
A04 2008/07/04 3. Update 8.1 Agency label for JP PSE Kent_Wu MV
4. Update Assembly screw parts
5. Update Chapter 6 Cosmetic
Inspection Criteria
A05 2008/09/25 1. Win CE test item add Audio test PSE Kent_Wu MV
A06 2008/11/17 1. Revise SPL repair code. PSE Kent Wu MV
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 3 of 88
1. INTRODUCTION .................................................................................................................................................................... 4
1.1 PRODUCT FEATURES ....................................................................................................................................................... 5
1.2 PRODUCT OVERVIEW ..................................................................................................................................................... 11
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................ 19
2.1 DISASSEMBLING PROCEDURE ........................................................................................................................................ 19
2.2 ASSEMBLING PROCEDURE ............................................................................................................................................. 27
3. ROM RE-FLASH PROCEDURE ........................................................................................................................................ 33
3.1 ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY) ........................................................................................ 33
3.2 ROM IMAGE UPGRADE THRU SD CARD.......................................................................................................................... 37
4. DIAGNOSTIC PROGRAM .................................................................................................................................................. 39
4.1 LIST OF DIAGNOSTIC / WINCE TEST ITEMS .................................................................................................................. 39
5. POWER MEASUREMENT TEST ...................................................................................................................................... 51
5.1 MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ................................................................................................... 51
5.2 BATTERY RUNDOWN TEST PROCEDURE ......................................................................................................................... 55
6. COSMETIC INSPECTION CRITERIA ............................................................................................................................... 59
6.1 CLASSES DEFINITION OF INSPECTIVE AREA : ................................................................................................................. 59
6.2 DISPLAY INSPECTION :..................................................................................................................................................... 60
6.3 MAIN UNIT INSPECTION: ................................................................................................................................................. 61
7. GENERIC TROUBLESHOOTING ..................................................................................................................................... 65
8. GENERIC LABELING PLAN.............................................................................................................................................. 70
9 GENERIC SPARE PART LIST AND PHOTOS................................................................................................................ 73
9.1 SPL FOR REPAIR ........................................................................................................................................................... 73
9.2 BOARD LEVEL 2.5 REPAIRS ........................................................................................................................................... 78
10 RF ANTENNA SPECIFICATION ........................................................................................................................................ 81
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 4 of 88
1. Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After reading
this chapter, you will know what feature the product has and basic hardware operation. Also
you will know how to perform soft-rest and hard-rest in this chapter.
Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will learn
how to disassemble and assemble the product. Also, you will know what tools to use and the
torque. Please follow the instruction to disassemble the unit to prevent from damaging the
unit.
Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform the ROM
image re-flesh by using RUU and SD-Card. Also you can find the steps of enter the boot
loader mode.
Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
How to use the diagnostic program to perform unit function test
How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and USB
etc...)
Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB leakage test
procedure and battery run-down test (Battery Capacity Measurement).
Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance quality
inspection criteria, ex. Display, bezel, and housing etc...
Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex. Regulation
label, and battery label etc...
Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference list and
photos for repairing, including unit and Board level.
Chapter 10: RF Antenna Specification- Reference Spec for RF test.
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 5 of 88
1.1 Product Features
Platform 850: 824-849, 869-894MHz
PDA form factor with sliding out phone pad with 900: 880-915, 925-960MHz
integrated dual modes UMTS/HSDPA and Quad-band 1800: 1710-1785, 1805-1880MHz
GSM/EDGE, Bluetooth, FM Radio, 2 mega-pixel 1900: 1850-1910, 1930-1990MHz
camera, and one stop sliding phone keypad HSDPA / UMTS
Windows Mobile 6 Professional 3GPP Release 5 compliant
Dimension UE category 6, 3.6Mbps peak rate
Docomo Concurrent : DL up to 3.6Mbps and UL up to
107 mm(L) x 55 mm(W) x 16.5 mm(T) 384Kbps
Telstra Global roaming
107 mm(L) x 55 mm(W) x 17.05 mm(T) Auto band switching
120 g with battery pack Handover and cell selection between GSM/EDGE and
Processor/Chipset UMTS
Qualcomm MSM7200, 400Mhz DTM
Memory SAIC (Circuit Switch only)
ROM: 128/ 256MB (for programs and users' storage) Audio codec: AMR, EFR, FR, HR
RAM: 64/128 MB DDR RAM (96+160 MB) SMS (MO, MT), concatenated SMS (640 characters)
LCD Module Generic services:
2.6" QVGA dots resolution Call holding/waiting/forwarding
65K-color TFT LCD with LED back light Call barring
Sensitive Touch Screen CLI (Calling Line Identity)
Touch Window design Display own number
HSPA/UMTS/EDGE/GPRS/GSM Function Network selection
Internal antenna Cell broadcast
Dual mode HSDPA/UMTS (800/2100Mhz dual-band Multi-party conference call
for Japan) and GSM/GPRS/EDGE Spool icon
Quad-band(850/900/1800/1900Mhz) Phase 2+ unstructured supplementary service data
HSDPA/UMTS Network Lock
800: 830-840MHz, 875-885MHz (NTT CPHS (partial support)
DoCoMo) EGPRS Functionality
2100:1920-1980MHz, 2110-2170MHz EGPRS class B
GSM/GPRS/EDGE Multi-slot standard class 10 (Class 12- carrier
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 6 of 88
dependent) area))
PBCCH Volume Up Button (position: left side)
Link Adaptation and Incremental Redundancy Quick Press: Volume Up
USIM/SIM Long Press: Voice Recording
1.8/3V of UICC Volume Down Button (position: left side)
USIM Application at least according to 3GPP Quick Press: Volume Down
TS31.102 Long Press: Voice Command
SIM Application Tool Kit release 96 complete, 98
class 3, and 99 partial Camera capture button (position: right side)
Over the Air (OTA) programming 2-step camera button.
FDN Smart Launcher button (Grid menu) (Left upper button
ADN (Dialing pad area))
Security Pin 1 & 2 control Vibrator button (share with # Key)
FM Radio (DoCoMo) Long Press # Key: Turn off/on Vibration mode
Turing range: 76Mhz ~ 90Mhz Back / Clear button (Right upper button (Dialing pad
FM sensitivity: 8uV @ (S+N)/N=26dB area))
Auto channel search Non-Text mode: Back key
Digital Camera Text Editing mode: Clear one character
Main camera: One numerical dialing pad
Colors CMOS 2 Mega-Pixels Auto Focus function 2 skus: 12 keys and 20 keys
camera Reset
2nd camera: Notification
Color CMOS CIF camera One bi-color LED for UMTS/GSM standby,
Preview Mirror UMTS/GSM message, UMTS/GSM network status,
Keyboard/Button/Switch notification, and charging status
Power button (position: Right up side) One Blue LED for Bluetooth connectivity status
Short Press: system on/off Vibration for notification and incoming call
Long Press: Turn off power totally Notification by LED, Sound, message on the display
Portal button (Right button (Dialing pad area)) Audio
One 5-way navigation pad Built-in Microphone
Send/Hands-free button Receiver
Long Press during the call: Hands-free On/Off Loud speaker for Hands-Free supported
End Key/lock button Full duplex
Messaging/Inbox button (Left button (Dialing pad Audio sampling rate
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 7 of 88
16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz Micro SD
AMR/AAC/WAV/WMA/MP3 codec 1.8/3V USIM/SIM card slot
Audio Path Routing External RF connector with cover
Bluetooth Power
Receiver Docomo
Speaker Battery
Headset Removable and Rechargeable Lithium ion or
Connectivity & Interface Lithium-polymer battery, 1000mAh
Bluetooth HTC Travel Charger: Charging time: 3 hours
Compliant with v2.0 with EDR DoCoMo Aladdin Adaptor: Charging time: 3
Class 2 transmit power hours
Supported profiles: Battery life
GAP (generic access profile) Playing WMV: 8 hours
SPP (serial port profile) Playing WMA: 12 hours
OPP (object push profile) Talk time: 2.71 ~ 4.75 hours for GSM based on
GOEP (generic object exchange profile) RF power level 5~12
ActiveSync-Over-Bluetooth (legacy Talk time: 1.35 ~ 3.15 hours for UMTS based
applicationvia SPP) on RF power level 0 dbm~Max
HSP (headset profile) Video Telephony time: 57~100 mins based on
HFP (handsfree profile) RF power level 0 dbm~Max
A2DP (Advanced Audio Distribution profile) Standby time: 135+ hours for GSM based on
AVRCP (Audio/Video Remote control multiframe 2~5
Profile) Standby time: 153~ 268 hours for UMTS
HID (Human interface device profile) AC adaptor
SAP(SIM Access Profile) AC input: 100 ~ 240V AC, 50/60 Hz
Service Discovery Application Profile DC output: 5V and 1A
BPP (basic printing profile) Telstra
FTP (file transfer profile) Battery
PAN (personal area networking profile) Removable and Rechargeable Lithium ion or
HTC 11-pin mini-USB Connector Lithium-polymer battery, 1350mAh
USB 2.0 Client with Full Speed HTC Travel Charger: Charging time: 3 hours
Audio Jack Battery life
Support USB charging and synchronization Playing WMV: 8 hours
H2W Playing WMA: 12 hours
HTC CONFIDENTIAL
SM-TP002-0706
Doc. No. DOC- 00036367 REV.
HTC Corporation Issued Date 1/12/2007
. A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 8 of 88
Talk time: 3.66 ~ 6.40 hours for GSM based on Mono Bluetooth Headset, BH M200
RF power level 5~12 Stereo Bluetooth Headset, BH S100
Talk time: 1.83 ~ 4.25 hours for UMTS based Bluetooth Keyboard
on RF power level 0 dbm~Max Y-Cable 11 pin to 5pin + 6pin
Video Telephony time: 76~134 mins based on Y-Cable 11 pin to 5pin + 3.5 mm Audio Jack
RF power level 0 dbm~Max 4-in-1 multifunction audio cable
Standby time: 180+ hours for GSM based on Car Charger
multiframe 2~5 Car Holder
Standby time: 207 ~ 360 hours for UMTS DoCoMo Aladdin adaptor (standard type) [inbox]
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