Service Manuals, User Guides, Schematic Diagrams or docs for : Kyocera Printer FS-2020-3920-4020 SERVICEBULLETINS SB-2J0-0034-C259

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SB-2J0-0034-C259


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                                                                                                                        (Page.1/3)

          Service Bulletin                                                             Ref. No.   2J0-0034 (C259)
                                                                                                        October 3, 2012

  Subject           Firmware Upgrade: Main (Ver.009.006)
                    FS-2020_3920_4020DN_09.00.0010_(2012-08-31)
  Model             FS-2020D, FS-3920DN, FS-4020DN                                                                          l:

 KDC's Classification                Entire Stock Rework                       In-Field modification at next visit
                                     In-Field modification by case             No modification necessary
  Field Measure:
  Please upgrade the firmware to the latest version when the phenomenon described below occurs.
  Serial Nos. of the Affected Machines: After using up the old stock


Topic
The firmware was upgraded as follows.


Content of Changes
  No.            Item                                                Details                                    CTL          FW
  1   Measures against image         Image dropout or blank page might appear when printing out a          616606           MAIN
                                                                                                           TP-090107
      dropout and blank page         certain file from the Mac Illustration. Therefore, this was           NP-Z09011
      when printing out from         corrected.
      Mac Illustrator
  2   Measures against the           KPDL error might appear when a certain PDF data was printed           432385           MAIN
                                                                                                           TP-090229
      KPDL error                     directly from the USB memory in the duplex mode. Therefore, this      LWIK-12379
                                     was corrected.
   3    Improvement of the           It took long when printing (PRESCRIBE) from a certain SAP R/3.        589801           MAIN
                                                                                                           TP-090232
        performance                  Therefore, this was corrected.                                        NP-Z09047
   4    Measures against             ---------------                                                       591544           MAIN
                                                                                                           TP-090300
        abnormal image when                                                                                #789997
        outputting a certain CAD
        (PS) data
   5    Improvement of the           Performance of the direct print of a certain PDF data was             424035           MAIN
                                                                                                           TP-090348
        performance                  improved.                                                             #786756_3
   6    Measures against the         ---------------                                                       589796           MAIN
                                                                                                           TP-10-019
        PDF direct print failure                                                                           NP-Z10006
        with a certain data
   7    Measures against the         KPDL error might appear when a certain PDF data was directly          587083         MAIN
                                                                                                           TP-10-021
        KPDL error                   printed. Therefore, this was corrected.                               TP-11-266 KMA-
                                                                                                           D-1112-02
   8    Measures against the         F248 error might appear when printing a certain KPDL data.            447320         MAIN
                                                                                                           TP-10-059
        system error (CF248)         Therefore, this was corrected.                                        #1006080
   9    Measures against             When printing a list including TIF image, the size of the TIF image   624900           MAIN
                                                                                                           TP-10-076
        abnormal TIF image on        was twice on the printout. Therefore, this was corrected.             KMA-D-1003-12
        the list including the TIF
        image
  10    Measures against the         The position of image might be shifted when printing a certain        616601           MAIN
                                                                                                           TP-10-239
        image shift with the         illustrator data. Therefore, this was corrected.                      NP-Z10075
        illustrator data

For other changes, please refer to the next pages.




                                           KYOCERA Document Solutions Europe
                                         Technical Customer Service Division (TCSD)
                                                                                                                         (Page.2/3)

               Service Bulletin                                                          Ref. No.   2J0-0034 (C259)
                                                                                                          October 3, 2012



                                         Check                      Status       Current
        Type         Program No.                          Ver.                                   Remark
                                          SUM                        Date          Ver.
  MAIN            2J0_3000009006            -            009.006   2012/7/31     008.009                        New Upgrade
  ENGINE          2J0_1000006002          9124           006.002       -            -         FS-2020D
  ENGINE          2J1_1000006002         A563            006.002       -            -         FS-3920DN
  ENGINE          2J2_1000008002         3D73            008.002       -            -         FS-4020DN

For the KD sales companies, it is possible to download the firmware at the download center on the Service World.
When upgrading the firmware or replacing a board, please upgrade all kinds of the firmware to the latest version at the same
time.


  No.             Item                                               Details                                       CTL       FW
  11 Measures against the              ---------------                                                       601531         MAIN
                                                                                                             TP-10-248
      emulation switching                                                                                    NP-Z10078
      failure by the SEM
      command when KPDL
      (Auto) is set
  12 Measures against the              ---------------                                                       601549         MAIN
                                                                                                             TP-10-279
      character spacing error                                                                                NP-Z10088
      immediately after
      changing the resolution
  13 Measures against the              The machine might be locked up when printing a certain data           509306         MAIN
                                                                                                             TP-10-292
      machine lock-up with a           (Mac). Therefore, this was corrected.                                 KMAUS10-S20
      certain data
  14 Measures against the              A certain printing data might not be printed from AS-400 when         624783         MAIN
                                                                                                             TP-10-317
      print failure from AS-400        KPDL (AUTO) was selected. Therefore, this was corrected.              #1154792
   15     Measures against the         Barcode might be garbled when printing a certain PCL data.            613926        MAIN
                                                                                                             TP-10-318
          barcode print failure        Therefore, this was corrected.                                        KMA-D-1012-05
   16     Measures against the         The machine might be locked up when a certain PDF file was            616580         MAIN
                                                                                                             TP-11-019
          lock-up with a certain       directly printed. Therefore, this was corrected.                      #1181981
          data
   17     Measures against the         The machine might be locked up when printing a user's certain         535250         MAIN
                                                                                                             TP-11-025
          lockup with a certain data   data (scan output of FUJITSU M3093Dgdim). Therefore, this was         #1186943
                                       corrected.
   18     Measures against the                                                                               611798         MAIN
                                       A certain TIFF or JPEG file might not be correctly printed out with
                                                                                                             TP-11-059
          abnormal image when          Prescribe. Therefore, this was corrected.                             NP-Z11014
          printing TIFF/JPEG file
                                       - Black and white image might be reversed with TIFF file.
                                       - As for the JPEG file, the size might be reduced and then 3
                                         copies were printed out. Also, abnormal image might be printed
                                         out after TIFF file was printed.
   19     Measures against the         KPDL error might appear when printing a certain KPDL file.            622113         MAIN
                                                                                                             TP-11-061
          KPDL error                   Therefore, this was corrected.                                        NP-Z11015
   20     Measures against the         F464 error or image dropout might appear when executing a             616571         MAIN
                                                                                                             TP-11-070
          operation failure of the     certain API program. Therefore, this was corrected.                   NP-Z1101
          API program
          (F46F, image dropout)
   21     Measures against the         KPDL error might appear when printing a certain PDF file.             616595         MAIN
                                                                                                             TP-11-127
          KPDL error                   Therefore, this was corrected.                                        NP-Z11035
   22     Measures against the         Letters might be garbled when a certain PDF file was directly         589793        MAIN
                                                                                                             TP-11-149
          failure with the PDF         printed. Therefore, this was corrected.                               KMA-
          direct printing                                                                                    SatPr110622
   23     Measures against the         F248 error might appear when a certain PDF file was directly          616605        MAIN
                                                                                                             TP-11-159
          system error (CF248)         printed. Therefore, this was corrected.                               KMA-D-1106-06



                                             KYOCERA Document Solutions Europe
                                           Technical Customer Service Division (TCSD)
                                                                                                                         (Page.3/3)

        Service Bulletin                                                                Ref. No.   2J0-0034 (C259)
                                                                                                         October 3, 2012
No.             Item                                              Details                                         CTL        FW
24 Measures against the             Letters might be garbled when printing a certain file after printing    616597          MAIN
                                                                                                            TP-11-175
    garbled character with a        from the Uni driver. Therefore, this was corrected.                     NP-Z11048
    certain file after printing
    from the Uni driver
25 Measures against the             KPDL error might appear when a certain PDF file was directly            616604          MAIN
                                                                                                            TP-11-189
    KPDL error                      printed. Therefore, this was corrected.                                 #1332003-1
26   Support for UNICAST            UNICAST ARP REQUESTS might not be replied. Therefore, this              575455          MAIN
                                                                                                            TP-11-192
     ARP REQUESTS                   was corrected.                                                          #1326962
27   Measures against the           Processing lock-up might occur with a certain data. Therefore,          616603          MAIN
                                                                                                            TP-11-196
     machine lock-up with a         this was corrected.                                                     KMTW-SD-11-
     certain data                                                                                           1003
29   Measures against the           A certain page might be output as blank page when printing the          611747          MAIN
                                                                                                            TP-11-227
     blank page output with a       Excel split image. Therefore, this was corrected.                       NP-Z11061
     certain page
30   Improvement of the             The printing speed of a certain Excel file in the reduction mode        611715          MAIN
                                                                                                            TP-11-235
     performance                    was slow. Therefore, this was corrected.                                UT-S11-043
31   Measures against the           F248 error might appear when a certain PDF file was directly            616617          MAIN
                                                                                                            TP-11-240
     system error (CF248)           printed. Therefore, this was corrected.                                 #1356342
32   Measures against the           The font might not be correctly printed when a certain PDF file         584701          MAIN
                                                                                                            TP-11-251
     PDF direct print failure       was directly printed. Therefore, this was corrected.                    #1355985
33   Measures against the           Multiple pages in a certain PCL5e data might be printed on one          586207          MAIN
                                                                                                            TP-11-262
     multiple page print failure    page. Therefore, this was corrected.                                    #KMIT11_0010
34   Support for the character      Unnecessary page break might be generated when PCL data                 586405          MAIN
                                                                                                            TP-11-264
     processing of PCL data         contained "!". Therefore, this was corrected.                           LWIK-15691
35   Measures against the           A certain map image (line drawing) might not be correctly printed.      622115          MAIN
                                                                                                            TP-12-040
     print failure of a certain     Therefore, this was corrected.
     map image
36   Measures against the           Blank page might be printed out when printing the PDF data              599963        MAIN
                                                                                                            TP-12-062
     print failure with a certain   created by the application "Symphony". Therefore, this was              KMA-D-1203-02
     PDF data                       corrected.




                                         KYOCERA Document Solutions Europe
                                       Technical Customer Service Division (TCSD)



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