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SB-2LV-0002-C291_TCSD


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                  (Revised Issue 1)                                                                          (Page.1/3)

          Service Bulletin                                                     Ref. No.   2LV-0002 (C291)
                                                                                           November 19, 2012
                 Measures against the Erroneous Detection of the Top Tray
  Subject
                 Paper Full
  Model          FS-4300DN, FS-4200DN, FS-4100DN                                                                   l:
                           * The following phenomenon is not expected on FS-2100DN and FS-2100D since the shape of
                             the ribs at their exit frame differs from the high-end models.

   This time, the description with (-->) was revised from the previous information.
   The serial numbers of the reworked machines were added.


 KDC's Classification                 Entire Stock Rework                    In-Field modification at next visit
                                      In-Field modification by case          No modification necessary
  Field Measure:
  When the message below is mistakenly displayed, please check whether the message is cleared by lifting up
  the actuator once. (If it cannot be cleared, please investigate another cause.)
  If it can be reset by the operation above, please check the state of the sponge (X) after detaching the top
  cover assembly. When the sponge is fallen between the ribs (same as the wrong state below), please reaffix it
  to the PORON(R) sheet (No.1) according to the alignment.
  Serial Nos. of the Affected Machines:
  (Stocked machines at the sales companies)
  (-->) PORON (R) was reaffixed at the warehouse. -> Please refer to the Excel file
  "SN_of_Reworked_Machines_C291.
  (Machines manufactured after this)
  Please refer to the following.


Phenomenon
Although paper was not full on the top tray, the message "Top tray is full of paper. Remove the paper" might be
displayed.


Cause
If the actuator (302LV2814_) to switch the eject full sensor was strongly pressed with hand or by the bundled
items toward the exit frame side (arrow A direction in the figure below) during packing the machine, the sponge
(X) might fall between the ribs (Y). As a result, the sensor light interruption of the actuator overrunning toward the
eject frame side might be out of the detectable range of the eject full sensor, which causes the erroneous top tray
paper full detection.




                                       KYOCERA Document Solutions Europe
                                     Technical Customer Service Division (TCSD)
                          (Revised Issue 1)                                                                        (Page.2/3)

            Service Bulletin                                                            Ref. No.   2LV-0002 (C291)
                                                                                                    November 19, 2012


Corrective Measures
The sponge (X) was changed to the PORON(R) sheet in order to prevent the part from falling between the ribs.


 (Eject section without the top cover assembly)            
 Actuator switching the eject                              (View without the parts such as the actuator)
 full sensor                                                          Align to the edge of the inner rib.
                                                                          1 mm         0 mm




                           A
                           A                                                0.5 mm
                                                                Align to the                              (Y)
                                                                                                          Ribs (Y)
                                                                bottom of
                                           Eject frame          the ribs.     0 mm
       Wrong state
                                                                                                      PORON (R) parts
                                                                                                      (No.1): 11x6 mm
                                           Sensor light                                               (Thickness of 1.0 mm)
                                           interruption
                                                           [Note]
                                           part of the
                                                           - Please make sure to wear anti-static band when
                                           actuator
                                                             executing this work.
                                           Eject full      - Please completely remove the sponge (X) and its
                                           sensor            double-sided tape, and clean the affixing side with
                                                             alcohol.
       Sponge (X): Fell between the ribs




                                                                                            Com pati-
           Old Part         New Part                                             Q'ty         bi lity
  No.        No.              No.                 Description                                                 Remarks
                                                                            Old New         Old New
                           302LV28460
   1       ------------               SEAL EXIT C                            -          1    -       O
                            2LV28460

* The sponge (X) is not individually supplied for field.




                                          KYOCERA Document Solutions Europe
                                        Technical Customer Service Division (TCSD)
             (Revised Issue 1)                                                                  (Page.3/3)

      Service Bulletin                                              Ref. No.   2LV-0002 (C291)
                                                                                November 19, 2012
Serial Nos. of the Affected Machines

   Model       Destination    Product Code                      Serial Number
 FS-4300DN        KDA         1102LV2US0      From NUB2Y00788
                 KDAU         1102LV3AS0      Next (Not affected until NUC2X00063 at factory)
                                              Planned to implement the change since first
                 KDKR          1102LV3KR0
                                              production
                                              Planned to implement the change since first
                 KDCN          1102LV3KS0
                                              production
                                              Planned to implement the change since first
                  KDID         1102LV3ND0
                                              production
                 KDE           1102LV3NL0     From NUD2Y04790
              KDE (Consip)     1102LV3NL1     From L4U2Y01673
                KDSG           1102LV3SG0     Next (Not affected until L5W2900008 at factory)
                KDTH           1102LV3TH0     Next (Not affected until L5X2X00013 at factory)
               UTAX/TA         1102LV3UT0     Next (Not affected until NYA2X00079 at factory)
               KDA 220V        1102LV4US0     Next (Not affected until L412900010 at factory)
                                              Planned to implement the change since first
                 KDTW          1102LVTTW0
                                              production
 FS-4200DN        KDA          1102L12US0     From NU42X04295
                 KDAU          1102L13AS0     From NU52X00111
                                              Planned to implement the change since first
                 KDKR          1102L13KR0
                                              production
                                              Planned to implement the change since first
                 KDCN          1102L13KS0
                                              production
                 Olivetti      1102L13LV0     From L952Y00141
                 KDID          1102L13ND0     Planned to change since 1st production.
                                              From NU62X08981 to NU62X09405; From
                  KDE          1102L13NL0
                                              NU62X09447
                KDSG           1102L13SG0     From L5T2Y00001
                KDTH           1102L13TH0     From L5U2Y00005
               UTAX/TA         1102L13UT0     From NY82Y02029
               KDA 220V        1102L14US0     From L3Z2X00001
                                              Planned to implement the change since first
                 KDTW          1102L1TTW0
                                              production
 FS-4100DN        KDA          1102MT2US0     From NUK2X03427
                 KDAU          1102MT3AS0     From NUL2Y00286
                                              Planned to implement the change since first
                 KDKR          1102MT3KR0
                                              production
                                              Planned to implement the change since first
                 KDCN          1102MT3KS0
                                              production
                 Olivetti      1102MT3LV0     From L942X00151
                                              Planned to implement the change since first
                  KDID         1102MT3ND0
                                              production
                  KDE          1102MT3NL0     From NUM2X06658
                 KDSG          1102MT3SG0     From L5Q2Y00012
                 KDTH          1102MT3TH0     From L5R2Y00006
                UTAX/TA        1102MT3UT0     From NYC2X00372
                                              Planned to implement the change since first
               KDA 220V        1102MT4US0
                                              production
                                              Planned to implement the change since first
                 KDTW         1102MTTTW0
                                              production




                               KYOCERA Document Solutions Europe
                             Technical Customer Service Division (TCSD)



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