Service Manuals, User Guides, Schematic Diagrams or docs for : Kyocera Printer _OPTIONS DU-25 SERVICE_MANUAL DU25EC05

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DU25EC05


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Chapter 5 Troubleshooting




                  5-1       DU-25
5.1. General


    This section explains how to take the corrective action against a trouble. Since every
    operating function of the duplexer is commanded through the communication with the
    printer, most troubles could happen due to the communication error between the
    duplexer and the printer.

    Firstly, following the basic check flow on the next page can lead you check and solve the
    errors involved with the communication circuit and the power supply.




                                      5-2                                           DU-25
5.1.1. Preparation and precaution

      To operate the duplexer while it is separate from the printer, use an extension cable jig. It
      should allow the duplexer to be fed power from the printer.


      Before connecting an extension cable to the duplexer and to the printer, be
      sure that the printer's power switch is set to off.


      To conduct troubleshooting on the duplexer, no other option equipment should be con-
      nected together with the duplexer and the printer.




                                         5-3                                            DU-25
5.2. Electrical troubleshooting


    The flow charts follow help isolate the defective parts in the duplexer. If the duplexer
    needs to be dismantled in the procedures below, refer to Chapter 2, Disassembly.




                                       5-4                                           DU-25
5.2.1. Basic check

      The flow chart below is used to check the power lines and communication lines in the
      duplexer. This check must be conducted with the duplexer installed with the printer.


      Basic check




                                       5-5                                         DU-25
5.2.2. "Duplex unit rear cover open" does not go off

      The rear cover status is monitored by a microswitch at the rear of the DU-25. Investigate
      this microswitch following the procedures below.


      Cover open message does not go off




                                        5-6                                          DU-25
5.2.3. Feed motor does not rotate

      If the feed motor does not rotate, paper jam occurs. Investigate the motor power supply
      using the following procedures.


      Feed motor does not rotate




                                       5-7                                          DU-25
5.2.4. Paper detection sensor

      The duplexer uses two sensors for detecting paper transportation. Failure of either sen-
      sor can cause paper jam. To investigate the failure of these sensors, start investigation on
      sensor 1, then 2 using the same manner as for sensor 1.


      Investigating failure on paper detection sensor 1




      Using the same procedures above, investigate the operation of sensor 2 on the reversing
      bay unit. In doing so, use pin 18 of CN2 for pin 2 of CN4 on KP-639; and use pin 20 of
      CN2 on for pin 3 of CN4 on KP-639.




                                         5-8                                            DU-25
5.2.5. Reversing sensor

      The reversing sensor (STSEN2) in the reversing bay detects presence of paper in the
      reversing bay. If failure is suspected with this sensor, use the following procedures for
      investigation.


      Investigating failure on reversing bay sensor




                                         5-9                                           DU-25
5.2.6. Reversing bay paper sensor

      Reversing bay paper sensor (STSEN1) detects paper entering the reversing bay. Failure
      on this sensor can cause paper jam.


      Reversing sensor




                                     5-10                                        DU-25
5.2.7. +24V line check

      Following the procedures below allows investigation in the +24V power line in the
      duplexer. For the +5V line, refer to Basic check.


      +24V check




                                      5-11                                         DU-25
        5.2.8. Duplexer error messages

               The printer continuously monitors the status of the duplexer. In case of an error, it indi-
               cates an error code comprising a C and a number correponding to the location of the
               error. The error code is succeeded by the message Call service person.

               The error code(s) pertaining to the duplexer is as tabled below. Other error codes are
               detailed in the printer's service documentation.

               Duplexer error(s)

               Table 5.1. Duplexer error message

Error            Meaning                     Suggested cause                     Corrective action

C1       The DU-25 cannot establish    The DU-25 main board or the       Follow procedure on Basic check
         communication with the        printer's engine board is         to isolate the location of failure.
         printer's engine CPU.         defective. The option interface
                                       connector is defective.




                                                 5-12                                              DU-25
5.3. Mechanical component


    This section provides procedures for isolating paper jams or paper skew. These failures
    can typically occur due to the faulty components.




                                     5-13                                         DU-25
5.3.1. Skew feed

      If printer ejects paper in a skewed direction only when the duplexer is installed in it, fol-
      low the flowchart below. This will allow determine whether the paper is skewed because of
      the duplexer or the printer.


      Skew feed




                                        5-14                                            DU-25
5-15   DU-25
5.3.2. Paper jam

       The flowchart below should be used to determine the location of paper jam. For actual
       actions to be taken for correction, refer to the sections that follow this diagram.


       Paper jam




       Hints on removing paper jam

       Bliking READYindicator on the DU-25 can mean one of the following possibilities:

   



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