Service Manuals, User Guides, Schematic Diagrams or docs for : Philips Symptom Cure V2.02+Eureka ReadMeEureka

Read me file for Eureka!

The order code for the  EscaPe CD is 9965 000 12039, always the 
latest version is stocked. 
The latest version is 2002-01 (April 2002).

1. The purpose of Eureka is amongst others:
	a. to identify ordering codes from a 'match' string; 
           menu A.T.M., this function also shows a possible 
           recoding.
	b. to identify ordering codes from a 'description' string; 
           menu A.T.D.
	c. to identify ordering codes from the model's parts list; 
           menu A.P.T. (enter part of model / type)
	d. to find where a particular code number is used; 
           menu A.P.U., result may be re-entered
	e. to find a price indication for a spare part 
           (subject to change)
	f. to make a spare parts order to Philips

2. For which operating systems?
   The Eureka version 2002-01 is meant for installation under W98, 
   NT4.0, W2000, WXP and WME operating systems.
   Please report any installation problems under the above 
   mentioned systems to your Philips Service representative.

   * the version 2000-01 was suitable for W98 and NT4.0
   * the version 2000-02 was suitable for NT4.0 but gave 
     installation problems under some W98 conditions.

3. Server
   Eureka is not suitable for installation as a multi user 
   application.

4. Eureka will 'copy' the user data of a previously installed 
   version if installed in the same directory. 
   After installation Eureka will show the 'File Preferences' 
   screen. 
   Re-starting Eureka can be done by clicking the icon created on
   the desktop. 
   Please check that the data in the 'file - preference' tab-sheets
   is still correct.

5. When installing Eureka for the first time or in another 
   directory please fill in all fields shown under the 4 tab-sheets 
   in the File - Preferences screen (menu FP). 
   After filling in click 'OK' on each tab-sheet to activate the 
   entries. Then close the window. 
   For further information on data to be filled in please contact 
   your Philips Service representative. 
   A correct filling in is particularly needed in case of preparing 
   parts orders via Eureka.

6. In the menu 'Article - Via Parts Lists File - Via 
   Type nbr/version' (APT) the parts list under option 
   "Show Partslist" has a column 'Mod' (for MODULE) and a 
   column 'Sp' (for SPARE) added with respect to the 2000-02 version
   of Eureka and earlier.

   In this option (show partslists) these columns have the 
   following meaning:

   If Mod='yes'+ Sp='S' this indicates that the part number is a 
   module which is available as a sparepart.
   One can choose to order the module or to click on the 
   highlighted 'Show lower level' button to see the spare parts 
   list of this module. 

   For example; select model CDR775/00, search for pos 1001 or 
   code 3104 128 05860, please note that Mod='yes' and Sp='S'
   ; it means you can order module 3104 128 05860 as a spare part 
   but you also can click on the 'Show one level' button to see 
   the contents of this module and select a spare part on 
   this module.

   If Sp='S' this indicates that this spare part is a normal spare
   part

   If Sp='$' this indicates that this spare part has a safety 
   function in this product and in this position. It should 
   not be replaced with another spare part but only by the given 
   order code, otherwise the safety of the product is lost.

   If Sp=' ' (blank) this indicates that the spare part is not 
   particular to this parts list, but e.g. a general article.

   Note: 
   In the above menu (APT) the option "Show One Level" does show 
   all items appearing on a parts list even if those articles are 
   NOT A SPARE PART !!

   Note: 
   If an article appears in "red" it can mean that no article 
   data could be found or that recursing occurred. However the 
   article data might be obtained by 'clicking' on the aricle.

8. Only in 'Show one level' function:
   If Mod='yes'+ Sp=' ' (blank) this indicates that the part 
   number is not a service part in this parts list. 
   In the function 'Show parts list' the parts on this module 
   are already added to the parts list shown.

   Note: 
   If an article's has an indication Mod='yes' you may try to enter 
   that article number in the "type number / version list' via menu 
   'Article-Via partslist file-via typenumber/version' (APT).

9. The search results may be 'sorted' by clicking on the 
   'title bar' above the columns.

10.In the menu Article-via Partslist file-Where used (APU) one may 
   enter a code to find in which Model or Module it is used. 
   If the result is a number (code) again please enter that number 
   in the header to search for the next higher level.

11.Eureka has the option to show the price for a part. 
   For this option first a price file (locprice.txt) has to be 
   imported via the menu Maintenance - Import Local Price Data (MP).
   To obtain this price file please contact your Philips 
   Service representative.

12.From version 2001-02 onwards, Eureka has the added feature to show 
   the value of a defective "Repair Article".
   If an article is marked as Sales Status is RN (normal repair) 
   the defective article may be returned to Philips. 
   If the article is received in good condition and accepted 
   by Philips this is followed by a credit invoice (money back). 
   The value of that credit is expressed as a percentage of the new 
   price at the moment of ordering the new article. 
   In order to be able to return the article it's necessary to 
   obtain a 'return number' prior to returning the article. 
   The 'return number' can only be generated at the moment the order 
   for the new article is entered in Philips' ordering system. 
   For more information please contact your Philips Service 
   representative as this procedure does not apply for all countries.