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   K Service Source




Tape Backup 40SC
 K Service Source




Troubleshooting
Tape Backup 40SC
Troubleshooting                                                         General/ - 2

                  General
                  The Symptom Charts included in this chapter will help you
                  diagnose specific symptoms related to your product. Because cures
                  are listed on the charts in the order of most likely solution, try
                  the first cure first. Verify whether or not the product continues to
                  exhibit the symptom. If the symptom persists, try the next cure.
                  (Note: If you have replaced a module, reinstall the original module
                  before you proceed to the next cure.)

                  If you are not sure what the problem is, or if the Symptom Charts
                  do not resolve the problem, refer to the Flowchart for the product
                  family.

                  For additional assistance, contact Apple Technical Support.
      Troubleshooting                                 Symptom Charts/Miscellaneous - 3

                        Symptom Charts
                        Miscellaneous
Power light does not    1   Verify that AC power cord is connected.
come on                 2   Verify that power is switched on and fan operates.
                        3   Replace power supply.
                        4   Replace tape backup mechanism.

Known-good              1   Switch off all equipment. Switch on all equipment in correct
Macintosh does not          order.
recognize tape          2   Verify all cable connections and priority setting.
backup device           3   Replace external cables.
                        4   Replace software.
                        5   Replace tape backup mechanism.
                        6   Replace power supply.
      Troubleshooting                      Symptom Charts/Miscellaneous (Continued) - 4

                        Miscellaneous (Continued)
Hard drive crashes      1   Replace software.
during Restore          2   Verify all cable connections and priority setting.
operation               3   Replace external cables.
                        4   Replace tape backup cartridge.
                        5   Run Macintosh Hard Disk Test diagnostic.
                        6   Replace tape backup mechanism.
                        7   Replace power supply.

Won't back up files     1   Verify that files are from an HFS disk or hard drive.
onto tape cartridge     2   Replace software.
                        3   Verify all cable connections and priority setting.
                        4   Replace external cables.
                        5   Replace tape backup cartridge.
                        6   Replace tape backup mechanism.
                        7   Replace power supply.
      Troubleshooting                      Symptom Charts/Miscellaneous (Continued) - 5

                        Miscellaneous (Continued)
Tape Backup 40SC        1   Replace software.
icon doesn't appear     2   Verify that Macintosh system is good.
on desktop

Backup Volume won't     1   Replace software.
continue                2   Format tape cartridge.
                        3   Replace tape cartridge.
                        4   Verify all cable connections and priority setting.
                        5   Replace external cables.
                        6   Replace tape backup mechanism.
                        7   Replace power supply.
      Troubleshooting                     Symptom Charts/Miscellaneous (Continued) - 6


                        Miscellaneous (Continued)
Restore Volume is       1   Find out if blank disk capacity is smaller than volume
unsuccessful                originally copied to tape cartridge.
                        2   Replace software.
                        3   Verify all cable connections and priority setting.
                        4   Replace external cables.
                        5   Replace tape cartridge.
                        6   Replace tape backup mechanism.
                        7   Replace power supply.

Tape cartridge won't    1   Try to format a blank, unformatted tape cartridge.
format                  2   Replace software.
                        3   Verify all cable connections and priority setting.
                        4   Replace tape cartridge.
                        5   Replace tape backup mechanism.
                        6   Replace external cables.
                        7   Replace power supply.
      Troubleshooting                       Symptom Charts/Miscellaneous (Continued) - 7

                        Miscellaneous (Continued)
Activity light          1   Eject tape cartridge, wait for activity light to go off, and
flashes, but drive          insert tape cartridge.
motor does not          2   Replace tape backup mechanism.
operate                 3   Replace power supply.
 K Service Source




     Take Apart
Tape Backup 40SC
Take Apart                             Case Top - 2


                        Case Top
                        No preliminary steps are
                        required before you begin
             Case Top   this procedure.
Take Apart                   Case Top - 3

             1   Using a jeweler's
                 screwdriver, press
                 gently on the two
                 holding tabs as you push
                 the case top up slightly.
Take Apart                   Case Top - 4

             2   Locate the two tab holes,
                 one on each side of the
                 case.

             3   Note: Prying is not
                 necessary and may
                 damage the case.

                 Insert the jeweler's
                 screwdriver straight
                 into each of the holes,
                 and nudge the case top
                 upward as you release
                 each tab.
Take Apart                            Power Supply - 5


                            Power Supply
                            No preliminary steps are
                            required before you begin
             Power Supply   this procedure.
Take Apart                             Power Supply - 6

                            1   Press down on the back
                                of the power supply.

                            2   Push back the power
                                supply tab, and lift the
                                power supply.




             Power
             Supply
                      Tab
Take Apart                                            Power Supply - 7

                                            3   Disconnect the power
                                                supply connector from
                                                the tape backup
                                                mechanism.

                                            4   Disconnect the fan cable.

                                            5   Disconnect the LED
                                                cable.

                 Power Supply
                 Connector      LED Cable




     Fan Cable
Take Apart                            Power Supply - 8

                            6   Lift the power supply
                                free.




             Power Supply
Take Apart                   Tape Backup Mechanism - 9


                             Tape Backup
                             Mechanism
                             Before you begin, remove
                             the top cover.




     Tape Backup Mechanism
Take Apart     Tape Backup Mechanism - 10

               1   Use a flat-blade
                   screwdriver to push
                   back the holding tab.

               2   Lift the tape backup
                   mechanism and its
                   baseplate. Rest the
                   mechanism on the edge of
                   the case.
 Tape Backup
  Mechanism
Take Apart                                 Tape Backup Mechanism - 11

                                           3   Open the end tabs on the
                                               SCSI device-to-case
 SCSI Select
Switch Cable                                   cable connector and
                                               disconnect the cable.

                                           4 Disconnect the following:
               Power Supply Cable          



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