Service Manuals, User Guides, Schematic Diagrams or docs for : apple displays applevision_1710av_display
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K Service Source
AppleVision 1710AV/1710
Display
AppleVision 1710AV Display
AppleVision 1710 Display
K Service Source
Hot Issues
AppleVision 1710AV/1710
Display
Hot Issues Overview - 1
Overview
This chapter is designed to highlight unique or high-
priority product issues that you should be aware of before
servicing this display.
This chapter alerts you to important issues and provides
links to other areas in the manual where more complete
information can be found. This chapter is not intended to
replace other parts of this manual; it merely provides a
pointer to pertinent information in those chapters.
The date the Hot Issue was published is indicated in
parentheses after the title.
Hot Issues AppleVision 1710 Enhanced Customer Support Program (ECSP)
AppleVision 1710 Enhanced Customer
Support Program (ECSP) Has Expired
(2/99)
The Enhanced Customer Support Program (ECSP) that
addressed a number of isolated quality issues with
AppleVision 1710 and 1710AV Displays expired on
December 31, 1998.
.
Hot Issues AppleVision 1710/1710AV Repair Program Extended (8/98) -
AppleVision 1710/1710AV Repair
Program Extended (8/98)
Overview
Apple is extending the AppleVision 1710 and 1710AV
Display Repair Program. Under this program, which now
runs from August 1, 1998 through December 31, 1998,
customers with AppleVision 1710 and 1710AV Displays
that exhibit no video and/or no power symptoms may be
eligible to receive repairs at no charge.
Any other failures should be handled as out-of-warranty
repairs unless an AppleCare Extended Service Agreement or
the Apple Limited Product Warranty covers the display.
Hot Issues AppleVision 1710/1710AV Repair Program Extended (8/98) -
Product Identification
All AppleVision 1710 and 1710AV Displays that exhibit the
no video and/or no power symptom and have serial numbers
from SG522xxxxxx up to and including SG628xxxxxx are
eligible for this program.
Repair Strategy
Refer to the latest update of the AppleVision 1710/1710AV
Repair Program program notice on Service Source Online
for complete details.
Hot Issues Revised Troubleshooting Chapter Features CRT/Video Board Pro-
Revised Troubleshooting Chapter
Features CRT/Video Board Procedures
(3/98)
The Troubleshooting chapter has been revised to include
procedures for downloading setup parameters, adjusting the
display after replacing the CRT/video board or the main
deflection board, and diagnosing suspected hardware
problems.
The latest version of the Diagnostics utility called Display
Service Utility (v4.2.1) enables service providers to more
accurately determine the source of hardware problems and
readily repair the display.
The CRT/video board (Apple part number 661-0914) is
now offered worldwide as a replacement module. Refer to the
Hot Issues Revised Troubleshooting Chapter Features CRT/Video Board Pro-
expanded Troubleshooting chapter for the latest
troubleshooting procedures; refer to the Diagnostics site of
Service Source Online or the Service Source Companion CD
(Diagnostic Utilities folder) for the Display Service Utility
v4.2.1.
Hot Issues Focus Adjustment Might Be Necessary After Replacing the Main
Focus Adjustment Might Be Necessary
After Replacing the Main Deflection
Board (10/97)
Issue: After replacing the main deflection board on an
AppleVision 1710 or 1710AV display, the screen focus
might require adjustment.
Solution: If the screen focus is poor after replacing a main
deflection board, adjust the horizontal and vertical focus
controls on the flyback transformer. For complete
instructions, refer to the Focus symptom in the
Troubleshooting chapter of this manual.
Hot Issues Black Screen, Distortion, or Misconvergence Caused by CRT Arc-
Black Screen, Distortion, or
Misconvergence Caused by CRT
Arcing (6/97)
Issue: On a limited number of AppleVision 1710 monitors,
an internal arcing within the cathode ray tube (CRT) may
reset some control values in the monitor's internal
microcontroller chip. This can cause the screen to go blank,
cause some geometry distortion, or cause the convergence to
become intolerable.
The monitor is most likely to experience this problem
within the first few hours or days after installation.
However, it is possible to have this problem anytime during
the life of the product. CRT arcing is normal and expected on
all CRT-type monitors.
Hot Issues Black Screen, Distortion, or Misconvergence Caused by CRT Arc-
Solution: In some cases simply using the power switch on
the front panel of the monitor will eliminate the screen
distortion.
Otherwise, shut down the monitor and unplug the power cord
and ADB cables from the back of the monitor. Count to ten.
Then plug in the power cord and ADB cables. This action
should remove all symptoms. If the blank screen symptom
persists, contact Apple Technical Support.
CRT arcing is normal and expected on a certain percentage of
displays from all manufacturers. An arc happens when
residual particles inside the CRT are dislodged. This usually
occurs when the display has experienced physical vibration
like transportation. The arc time is short and there is no
safety hazard because the arc is contained inside the sealed
glass of the CRT. This arcing will not cause permanent
damage to the display.
K Service Source
Basics
AppleVision 1710AV/1710 Display
Basics Product Overview - 1
Product Overview
The AppleVision 1710AV
Display is a full-page,
Trinitron color monitor that
supports a variety of
resolutions. The display
includes sound and video
support for multimedia
application programs and
advanced controls for
accurate color rendering.
The AppleVision 1710AV
Display has a diagonal
viewable image size of 16.1
inches.
Basics Product Overview - 2
The AppleVision 1710AV Display works with both Macintosh
and IBM PC-compatible computers. For information on
using the display with an IBM PC-compatible computer,
refer to Part II ("Using the Display With Your IBM PC-
Compatible Computer") in the User's Guide.
Features
The AppleVision 1710AV Display features
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