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ac heater system uniform inspection guidelines


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           * A/C-HEATER SYSTEM UNIFORM INSPECTION GUIDELINES *

                                 1988 Toyota Celica




    GENERAL INFORMATION
    A/C-Heater System Motorist Assurance Program
    Standards For Automotive Repair

    All Makes and Models

INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)

CONTENTS
    Motorist Assurance Program (MAP)

    OVERVIEW
    OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

    Heating, Ventilation and Air Conditioning

    ACCUMULATORS
    ACTUATORS (ELECTRICAL)
    ACTUATORS (VACUUM)
    AIR CONDITIONING FITTINGS
    AIR CONDITIONING HOSES
    AIR CONDITIONING METAL LINES, HOSES AND FITTING ASSEMBLIES
    AIR CONTROL DOORS
    AIR DAMS (EXTERNAL)
    AIR DISTRIBUTION SYSTEM
    BELTS
    BLEND DOORS
    BLOWER FANS (BLOWER WHEEL OR SQUIRREL CAGE)
    BLOWER MOTORS
    BLOWER RESISTORS
    BLOWER SWITCHES
    CABIN AIR FILTERS
    CIRCUIT BREAKERS
    COMPRESSOR CLUTCH ASSEMBLIES
    COMPRESSORS
    CONDENSER AIR SEALS
    CONDENSER FAN MOTORS
    CONDENSERS
    CONNECTORS
    CONTROL CABLES
    CONTROL HEADS (FUNCTION SELECTORS)
    CONTROL LINKAGES
    CONTROL MODULES
    COOLANT
    COOLING FAN BLADES
    COOLING FAN CLUTCHES
    COOLING FAN MOTORS
    EVAPORATOR DRAIN TUBES
    EVAPORATOR PRESSURE REGULATORS (EPRS)
    EVAPORATORS
    EXPANSION VALVES
    FUNCTION SELECTORS
    FUSES, FUSIBLE LINKS AND CIRCUIT BREAKERS
    FUSIBLE LINKS
    GASKETS
    HEATER CASES
    HEATER CONTROL VALVES
    HEATER CORES
         HEATER HOSES
         HIGH PRESSURE RELIEF VALVES (HPRV)
         IDLERS
         IN-LINE FILTERS
         METAL FITTINGS
         METAL LINES
         MIX AND AIR CONTROL DOORS (BLEND DOORS)
         O-RINGS
         ORIFICE TUBES
         PILOT-OPERATED ABSOLUTES (POAS)
         PLENUMS
         PRESSURE CONTROL VALVES
         PRESSURE SENSORS
         PULLEYS
         RADIATORS
         RECEIVER-DRIERS
         REFRIGERANT
         REFRIGERANT OIL
         RELAYS
         SEALS
         SERVICE PORTS
         SPRING LOCK COUPLINGS
         SUCTION THROTTLING VALVES (STVS)
         SWITCHES (ELECTRICAL)
         TENSIONERS
         THERMISTORS AND PRESSURE SENSORS
         THERMOSTATS AND HOUSINGS
         VACUUM HOSES AND TUBES
         VACUUM RESERVOIRS
         VACUUM TUBES
         VALVES IN RECEIVER (VIRS)
         WATER PUMPS (ELECTRIC AUXILIARY)
         WIRING HARNESSES AND CONNECTORS

    MOTORIST ASSURANCE PROGRAM (MAP)

    OVERVIEW
         The Motorist Assurance Program is the consumer outreach
effort of the Automotive Maintenance and Repair Association, Inc.
(AMRA). Participation in the Motorist Assurance Program is drawn from
retailers, suppliers, independent repair facilities, vehicle
manufacturers and industry associations.
         Our organization's mission is to strengthen the relationship
between the consumer and the auto repair industry. We produce
materials that give motorists the information and encouragement to
take greater responsibility for their vehicles-through proper,
manufacturer-recommended, maintenance. We encourage participating
service and repair shops (including franchisees and dealers) to adopt
(1) a Pledge of Assurance to their Customers and (2) the Motorist
Assurance Program Standards of Service. All participating service
providers have agreed to subscribe to this Pledge and to adhere to the
promulgated Standards of Service demonstrating to their customers that
they are serious about customer satisfaction.
         These Standards of Service require that an inspection of the
vehicle's (problem) system be made and the results communicated to the
customer according to industry standards. Given that the industry did
not have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.
Further, revisions to all of these inspection communication standards
are continually republished. In addition to these, standards for Drive
Train and Transmissions have recently been promulgated. Participating
shops utilize these Uniform Inspection & Communication Standards as
part of the inspection process and for communicating their findings to
their customers.
         The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
         To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
         We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:

                  1444 I Street, NW Suite 700
                      Washington, DC 20005
            Phone (202) 712-9042 Fax (202) 216-9646
                          January 1999

    MAP UNIFORM INSPECTION GENERAL GUIDELINES

    OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
         It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
         Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
         When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
         This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
         Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.

        Example:
        An exhaust pipe has corroded severely and has a hole in it
        through which exhaust gases are leaking. Replacement of the
        exhaust pipe in this case is required due to functional
        failure.

        Example:
        A brake rotor has been worn to the point where it measures
        less than the vehicle manufacturer's discard specifications.
        Replacement of the rotor is required because it does not meet
        design specifications.

         Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or addresses a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may be
only to suggest service.

        Example:
        An exhaust pipe is rusted, corroded or weak, but no leaks are
        present. In this case, the exhaust pipe has not failed.
        However, there is evidence that the pipe may need replacement
        in the near future. Replacement of the pipe may be suggested
        for the customer's convenience in avoiding a future problem.

        Example:
        The customer desires improved ride and/or handling, but the
        vehicle's shocks or struts have not failed. In this case,
        replacement may be suggested to satisfy the customer's
        wishes. In this case, replacement of the shocks or struts may
        not be sold as a requirement.

         A customer, of course, has the choice of whether or not a
shop will service his or her vehicle. He or she may decide not to
follow some of your suggestions. When a repair is required, a MAP shop
must refuse partial service on that system if, in the judgment of the
service provider, proceeding with the work could create or continue an
unsafe condition. When a procedure states that required or suggested
repair or replacement is recommended, the customer must be informed of
the generally acceptable repair/replacement options whether or not
performed by the shop.
         When presenting suggested repairs to the customer, you must
present the facts, allowing the customer to draw their own conclusions
and make an informed decision about how to proceed.
         The following reasons may be used for required and suggested
services. These codes are shown in the "Code" column of the MAP
Uniform Inspection & Communications Standards that follow:

         Reasons to Require Repair or Replacement

        A - Part no longer performs intended purpose
        B - Part does not meet a design specification (regardless of
            performance)
        C - Part is missing

NOTE:   When a repair is required, the shop must refuse partial
                 service to the system in question, if the repair creates
                 or continues an unsafe condition.

                 Reasons to Suggest Repair or Replacement

                 1 - Part is close to the end of its useful life (just above
                     discard specifications, or weak; failure likely to occur
                     soon, etc.)
                 2 - To address a customer need, convenience, or request (to
                     stiffen ride, enhance performance, eliminate noise,
                     etc.)
                 3 - To comply with maintenance recommended by the vehicle's
                     Original Equipment Manufacturer (OEM)
                 4 - Technician's recommendation based on substantial and
                     informed experience

NOTE:            Suggested services are always optional. When presenting
                 suggested repairs to the customer, you must present the
                 facts, allowing the customer to draw their own conclusions
                 and make an informed decision about how to proceed.

        HEATING, VENTILATION, AND AIR CONDITIONING

        SERVICE PROCEDURES REQUIRED AND SUGGESTED FOR PROPER VEHICLE
                 OPERATION

CAUTION: Before working on any air conditioning system, be sure
         to review current local, state, federal, and EPA
         regulations regarding charging, recycling, and disposal
         of refrigerant.

        ACCUMULATORS
ACCUMULATOR INSPECTION
 



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