Service Manuals, User Guides, Schematic Diagrams or docs for : . Car Manuals Toyota Tacoma 1995-2000 Approved service repair manuals 98-00 Technicians Reference Customer Interview Sheet

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CUSTOMER INTERVIEW SHEET
INSTRUCTIONS
The interview should be conducted and the sheet filled out by personnel trained in NVH diagnosis.
Please fill in or check all areas with the appropriate response, enter N/A if it does apply.
The details collected during the interview are critical in successfully resolving the complaint.

CUSTOMER DATA
Name:                                                        Date:
Telephone #:                                                 RO #:

VEHICLE DATA
Model/Year:                                     Mileage:
VIN #:
Is the customer the primary operator of the vehicle?       ` Yes      ` No

NVH DATA
What type of condition is the customer experiencing? ` Noise ` Vibration ` Harshness (ride quality)
Is the condition constant? ` Constant ` Intermittent
When did it start? ` While in Service ` Since New ` Gradually ` Suddenly
` Other

NOISE      Describe the Noise: ` Squeak         ` Rattle       ` Wind Noise
           When does the noise seem to be the loudest or most frequent?


           Mark the location of the noise on the illustration (reverse side of this form).

VIBRATION
           Where is it felt:
                   ` Steering Wheel         ` Floor             ` Seat          ` Instrument Panel
                   ` Brake Pedal            ` Console           ` Accelerator Pedal
                   ` Shifter                ` Body              ` Mirrors       ` Clutch Pedal
           Describe the vibration:
                   ` Vertical               ` Horizontal        ` Rotational
                   ` Other:

HARSHNESS (Ride Quality)
           Where do you experience it?
           When do you experience it?

Has the vehicle ever been damaged? ` Yes ` No              If so, please indicate where on the illustration.
Is there any relevent service history? ` Yes ` No          If so, please describe:
Has there been any accessory installation? ` Yes ` No
Is the vehicle used for towing or to carry any cargo or equipment? ` Yes ` No
LOCATION INDICATOR




OPERATING CONDITION
When does the condition occur? ` Starting ` Idling ` Cruise ` Coasting ` Other
Vehicle Speed (MPH):                                       Engine Speed (RPM):
           ` Cornering Left        ` Cornering Right        ` Acceleration       ` Deceleration
           ` Braking               ` Clutch Engagement      ` Other
Accessories:        ` HVAC             ` 4WD           ` Audio        ` Other
Engine Temperature: ` Cold                   ` Normal                 ` Hot
Road Conditions:       ` Highway             ` Suburb                 ` City
Road Surface:          ` Asphalt             ` Dirt/Off Road          ` Concrete with Expansion Joints
                       ` Undulating          ` Other Irregularities

Explain:

WEATHER CONDITIONS
Temperature:       _F      ` Clear       ` Rain        ` Ice/Snow      ` Wind
` Other

ADDITIONAL INFORMATION

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